- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who… more
- Koniag Government Services (Chantilly, VA)
- …its validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Lead with a Top-Secret clearance to support ... looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 Technicians. Our… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead , you will: + Provide agent mentoring, provide, and ... and college level education + Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting NNPI and/or SIPR in a Tier 1… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include creating… more
- Koniag Government Services (Chantilly, VA)
- …Solutions is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 ... Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to support **KTS** and… more
- SMX (Quantico, VA)
- …SMX(View all jobs) (https://www.smxtech.com/careers/) Quantico, VA Join our team as a Senior Lead Service Desk Support professional, where you will be ... Jira) while ensuring compliance with Service Level Agreements (SLAs) + Operate the service desk to cover core hours (6 AM - 6 PM ET) and after-hours support… more
- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service Desk Operations Deputy to lead Tier 0/1 Service ... our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in ... technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics and key… more
- SAIC (VA)
- …multiple end users. **_This role is 100% remote!_** **Key Responsibilities:** + Leadership & Service Desk Management: + Lead , mentor, and develop service ... in offering flexible job opportunities, is seeking an experienced and mission-driven Service Desk /NOC Manager to join our technology-driven environment. This… more
- CACI International (Arlington, VA)
- …Required: Up to 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 ... ITSM Lead Job Category: Information Technology Time Type: Full...incident status and performance of request fulfillment. + Monitor Service Desk tickets to ensure Service… more
- SAIC (Arlington, VA)
- …the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to support Tier 0/1 Service Desk ... our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
- Axxum Technologies (Mclean, VA)
- …service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with the ... government Program Manager for the service desk regarding operational issues + Ensure timely and effective response to internal and external mission partners +… more
- CACI International (Ashburn, VA)
- …Manager + Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions ... be available at any time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server Architect SME + Asset Manager… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Lead , contingent upon contract award, to join our team in the Quantico, VA area ... team members to complete work as scheduled to meet Service Level Agreement deadlines oMonitor tickets and processing tasks...minimum of three (3) years experience as a help desk lead worker in a program of… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed Solutions Inc. more
- ManTech (Chantilly, VA)
- The Service Desk Experience Manager (SDXM) will...+ Lead and manage a team of Service Desk technicians. + Identify and implement ... oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer experience. The SDXM must possess a blend of technical… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- Help Desk and Asset Lead (Business Analyst III) Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/4762587) Apply Help Desk and ... + Benefits + Questions Job Announcement This position will lead the charge in managing and securing the agency's...+ Experience in EHR systems and/or knowledge of Community Service Board. + Experience in providing system and network… more