- EDB (Richmond, VA)
- …For more information, visit www.enterprisedb.com **Job Description:** Reporting to the Global IT Service Desk Manager, this role will provide outstanding IT ... DB are the customers of our internally facing IT Support teams. Our goal is to provide them with...Our goal is to provide them with exceptional customer service ! Some of the common duties include: **What your… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst ** to support the Navy's Service Management, Integration and Transport Program (SMIT) at ... via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications + Assists...computer to fix an issue. In other cases, the service desk analyst walks the… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate...requests. + Coordinates with users, the Service Desk Manager, and higher tier support to… more
- CAI (Richmond, VA)
- …for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will...an efficient and accurate manner. This position will provide Service Desk support to our… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+, ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A...resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Support , Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret Clearance. Top Secret… more
- System One (Arlington, VA)
- …Green Card Required Technology Service is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request ... has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100%... - power user) and T3 (expert product and service support - engineers, architects) teams. +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical ... Analyst to work on the Service Desk , which is the first line of support...system provisioning. The Service Desk analyst is responsible for resolving support requests… more
- Parsons Corporation (Reston, VA)
- …systems. The System Administrator will be the first line of defense in resolving Service Desk issues and providing support for hardware complications. ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and standard operating procedures for the systems continuing performance. Support day to day operations, resolving issues for customer,… more
- Koniag Government Services (Alexandria, VA)
- …LLC,** a Koniag Government Services company, is seeking an experienced DAI Financial Analyst (O2C Specialist) with an active Secret Clearance to support **KDS** ... weeks paid time off, and more. The O2C Help Desk Specialist will assist in a variety of financial...and DAI PMO, to troubleshoot and resolve system issues, support system updates and testing, and improve financial processes.… more
- Harbor Group Management (Norfolk, VA)
- …+ 1-2 years' experience in a customer support role + Help Desk or call center service experience desired + Self-motivated, organized with excellent ... customer service and providing exquisite living experience for our residents. Application Support Analyst Description of Role: The Applications Support … more
- NANA Regional Corporation (Fredericksburg, VA)
- …experience. + Must have at least five (5) years direct related experience in help desk and network support . + A minimum of three (3) years' experience in ... Synteras is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal...will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... communications + Support the service desk shift lead in operational activities Interact with the government Program Manager for the service desk … more
- CACI International (Chantilly, VA)
- … Service Management system, Unified Endpoint Management Core service , and Enterprise Service Desk that will support 40,000 users and 4,000 endpoints ... **The Opportunity:** CACI is looking for a Senior Business Analyst (BA) to support our DAF customer...as they relate to functional and technical requirements. + Support internal daily scrums and Service Delivery… more
- KeenLogic (Alexandria, VA)
- …that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office automation, telecommunications, and visual information ... items that need to be escalated to Tier III support . Experienced understanding functions of the help desk...in order to enter customer-reported problems and requests for service into a call support database as… more
- Acclaim Technical Services (Mclean, VA)
- …among DC area firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission ... Division working in McLean, VA. Seeking a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team of IT support … more
- SAIC (Arlington, VA)
- …is seeking a highly skilled and dynamic Technical Support Analyst to support Tier 0/1 Service Desk for our Digital and AI Team as we embark on a ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- Excentium (Falls Church, VA)
- …Analyst ID:363 Department:All Location:Falls Church, VA Description Telecommunication (VTC) Analyst Excentium, Inc. is a Service -Disabled veteran-owned small ... to Government and commercial organizations. We have an opportunity for a Telecommunication (VTC) Analyst to support one of our Federal customers in Falls Church,… more
- HCA Healthcare (Salem, VA)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Problems beyond the scope of your ability or responsibility ... 156,000 hours volunteering in our communities. As a Technical Analyst with LewisGale Medical Center you can be a...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- CACI International (VA)
- …the Business Analysis Body of Knowledge (BABOK) + Experience with ServiceNow or similar service desk solution - **What You Can Expect:** **A culture of ... **The Opportunity:** CACI is looking for a Senior Business Analyst to support our DoD customer to... our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more