- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- Leidos (Norfolk, VA)
- …issues for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician , you will: + Use automated ... Managed Services Division has an opening for an experienced technician to work in our Norfolk, VA office. This...Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance… more
- BigBear.ai (Tysons Corner, VA)
- Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and ... technologies, systems, and processes. What you will do Provide Tier 2 helpdesk support for end-users Work in collaboration...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- Ankura (VA)
- …service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all ... Ankura end users. The Service Desk Technician will provide technical support and leadership to Tier 1 team members. + End user computer hardware and… more
- American Systems (Chantilly, VA)
- …Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support ... leave plan. A week in the life of aHelp Desk Technician : + Perform Tier ...and Federal Government customers under the supervision of the Service Desk Manager. + Provide professional customer… more
- TEKsystems (Fort Belvoir, VA)
- …DoD clearance is required, US Citizenship is required GDIT is in search of service desk specialists to perform within password resets, answering phone calls, ... as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier...and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows, desktop… more
- Koniag Government Services (Arlington, VA)
- …**Koniag Data Solutions, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance to support ... quality checks and produce a weekly report. + Monitor service desk queues and assign tickets to...+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician .… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... growing team! The Tier 1 Technician is primarily responsible for handling technical support requests...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to...+ Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge… more
- NANA Regional Corporation (Arlington, VA)
- …and excellent retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client in ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Stellar Innovations (Richmond, VA)
- …+ MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after starting by ... Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service -Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services &… more