- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more… more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Koniag Government Services (Chantilly, VA)
- …Kadiak, LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...determine if the issue can be resolved by the Tier 1 Technician: record results. + If… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or ... - 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire to provide the… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident ... has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington,...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- Leidos (Norfolk, VA)
- …for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated information ... Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- V2X (Springfield, VA)
- …Unity Connection, Meeting Server, Instant Messaging & Presence, IP phones, and endpoints Service Desk / Tier 1 experience across a geographically-dispersed ... IT Enterprise. + Possesses a collaboration certification (ie, Cisco Certified Specialist - Collaboration Core, CCNP Collaboration, CCNA Voice, CCNA Collaboration + Strong communications, written, reporting, and interpersonal skills. + Benefits: + Medical,… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- GovCIO (Chantilly, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 ... is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and...experience in IT support roles, with a focus on Tier 1 and Tier 2… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- General Dynamics Information Technology (Charlottesville, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Koniag Government Services (Chantilly, VA)
- …for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 Technicians and ... a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret...are completed on time and within scope. + Supervise Tier 1 Technicians and Functional Analysts, providing… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 series or… more
- Koniag Government Services (Chantilly, VA)
- …with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based applications and processes. ... **Kadiak, LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service ... requests as 'request fulfillment'. **Primary Responsibilities** As a Service Desk SRM Technician, you will: +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- GovCIO (Sterling, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4964/journeyman- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more