- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- CACI International (Sterling, VA)
- Operations and Support Engineer ( Tier 1 ) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: ... phone, email, or chat. * Diagnose and troubleshoot basic technical issue and guide users through step-by-step solutions. *...solutions. * Log and track support requests in Jira Service Manager, ensuring timely updates and resolution. * Escalate… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... NOSC in support of the government customer + Manage and conduct hands-on technical detection, analysis, containment, eradication, and remediation as a member of the… more
- GovCIO (Chantilly, VA)
- …(or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... customer service and communication skills + Ability to communicate technical information to non- technical users effectively + Experience prioritizing and… more
- Leidos (Springfield, VA)
- …**The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design ... solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The ...communicate with the team. + Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs). + Draft and implement standard… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... to resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and ... network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and… more
- Capital One (Richmond, VA)
- …States of America, Richmond, Virginia Department Operations Manager - Customer Resiliency Channels: Tier 2 Voice (Hybrid) Are you a dynamic, analytical leader who is ... of a high visibility, very engaged Customer Resiliency Channels Tier 2 Voice phone team. You will translate data...years of Call Center Management experience + At least 1 year of experience leading projects or processes **Preferred… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Technical Systems Engineering Lead** **Category:** Project Management **Main location:** United States, Virginia, Arlington **Position ID:** J0624-1936 ... Full Time **Position Description:** Position Description CGI Federal is looking for a Technical Systems Engineering Lead. As a Technical Systems Engineering Lead… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Amentum (Quantico, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- Mass Markets (VA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- General Dynamics Information Technology (Charlottesville, VA)
- …**US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform technology into ... opportunity as a **Help Desk Support Service Specialist - Intermediate** with GDIT. A career in...**WILL MAKE AN IMPACT** + Under general supervision, provides second- tier support to end-users for PC, server, mainframe applications… more
- Huntington Ingalls Industries (Fairfax, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... office is looking to expand our division and continue our ability to win Tier I contracts within the defense industry. Mission Technologies is searching for a… more