- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Help Desk ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Lebanon **Position ID:** ... join a growing and dynamic program to provide client-facing Help Desk support to the Architect of...Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I**… more
- M. C. Dean (Vienna, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Tysons, VA** ID **12578** Location **Tysons, VA** Apply Now… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Secret Clearance Required** ID **12270** Location **Arlington, VA** Apply Now… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Koniag Government Services (Alexandria, VA)
- …shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management ... paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more
- Jacobs (Chantilly, VA)
- …Assist users in accessing and using windows IT systems through ticket and email correspondence. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... identification, diagnosis and resolution of problems and assist in the resolution of Tier 3 technical fixes. * Monitoring and tracking problem resolution for all of… more
- Koniag Government Services (Alexandria, VA)
- …operations. This support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for ... knowledge, procedures and processes related to training materials, financial management, and help desk functions referenced within this PWS. The contractor shall… more
- M. C. Dean (Springfield, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot… more
- M. C. Dean (Vienna, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + General Maintenance and programming support of ACS & VMS infrastructure to include but not be limited to: + Firmware upgrades + Cyber remediation +… more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... guidance for Tier 1 resources Provision and deprovision accounts...have Experience with ticketing systems and working on a Help Desk Strong customer service background About… more
- ManTech (Herndon, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- General Dynamics Information Technology (Charlottesville, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 +… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical… more
- American Systems (Chantilly, VA)
- …personal needs with a single accrual leave plan. A week in the life of aHelp Desk Technician: + Perform Tier 1 troubleshooting for DoD and Federal Government ... including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of...1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help … more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Leidos (Springfield, VA)
- …and processes in accordance with customer policies and guidance. + Provide Tier 1 , 2 and 3 help desk support on a schedule that meets the demands of an ... developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.… more
- Ankura (VA)
- …Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class Tier 1 support of all Ankura end users. As the first point of ... work weekend hours is required on a limited basis. Responsibilities: + Provide remote Tier 1 support and utilize ticket tracking system to document all incidents… more