- SAP (Herndon, VA)
- …addition to handling standard incident response tasks, you'll provide advanced technical expertise and support Tier 2 / 3 actions, acting as an escalation ... appropriate response actions. + Provide Tier 2 / Tier 3 support by offering advanced technical assistance and guidance to SOC analysts during… more
- General Dynamics Information Technology (Fairfax, VA)
- …web technologies. As part of the production support team ( Tier 2 and Tier 3 ), the Support Developer will execute the following responsibilities: ... 2 team. + Perform Tier 3 activities including the evaluation of technical support...for customers/end users as required. + Provide development of Tier 3 support modification requests… more
- Chenega Corporation (Fort Belvoir, VA)
- …authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets (eg mean time ... all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and...labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system.… more
- CACI International (Arlington, VA)
- …a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and engineers and change control ... services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support . Candidates will be responsible for meeting contractual… more
- SOLUTE Careers (Newport News, VA)
- …STIGs / courses of action and will provide Help Desk Tier 1, 2 , and 3 Support . + Collect, process, and analyze GIS data from diverse sources and ... Sigma Defense is seeking a Senior Tactical Support Engineer that will provide system support...on the assigned component: + DoD 8570 IAT Level 2 , or higher certification (IE: Security +) and other… more
- Public Consulting Group (Richmond, VA)
- …the system for end users and administrators as needed. + Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations. + Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- CACI International (VA)
- …and third-party contractor (external) organizations that will perform as Tier 2 and 3 support groups with whom the ESD will interface. This includes ... 9/** **West Coast (CA, NV) - ie Beale/Vandenberg/Edwards** to support our customer to provide a common set of...related field may be substituted for bachelor's degree and 3 years relevant experience). + Must be able to… more
- General Dynamics Information Technology (Rosslyn, VA)
- …timely and effective customer service. + Oversees Tier 2 and Tier 3 support for the START software application, managing a team of technical business ... **Job Family:** Help Desk **Skills:** Help Desk Management,Information Technology (IT) Support ,ServiceNow IT Service Management **Experience:** 5 + years of related… more
- General Dynamics Information Technology (Springfield, VA)
- …and forensic artifact handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 3 services will be under the direct control ... Required:** Yes **Job Description:** Candidate will provide Expert CSOC Tier 3 services, which is 24x7x365 coordination,...Conduct Quality Control reviews of a percentage closed CSOC Tier 2 tickets each week to ensure… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join our team ... Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in ... diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem.... to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- BAE Systems (Sterling, VA)
- …Oversee the contract execution by interacting directly with our team members providing Tier 2 and 3 support to a globally dispersed customer base. + ... & Security (I&S) Sector where we provide Information Technology support to those who protect us. We are looking...education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life,… more
- CACI International (Reston, VA)
- Network Operations- Tier 2 - NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... needed on an ongoing basis. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its...make a difference. **More about this role:** As a Tier 2 Network Administrator supporting NEST, you'll… more
- BAE Systems (Lorton, VA)
- …a very unique program. The primary responsibility of this role is to provide onsite Tier 2 technical support to 300 network users between the hours ... Education, Experience, & Skills** Essential Skills and Requirements: + 3 years of similar or related experience + Strong...be available based on position level and/or job specifics. ** Tier 2 Systems Administrator** **101573BR** EEO Career… more
- Fiserv (Richmond, VA)
- …in order to assess system performance and capacity) + Provide Tier 2 and 3 support for the entire infrastructure + Perform daily continuous improvements ... platform security solutions and configurations + Apply technical expertise to support the deployment of technology architecture and the total system solutions… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Public Trust Status: Non-exempt Location: Onsite Responsibilities: + Daily client interface. + Representing ... issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN,...certification required: example Security+ CE + Associate degree with 3 years experience, or High school diploma with a… more
- SMX (Richmond, VA)
- …+ Prior experience with providing tier - 2 and tier - 3 support on PRISM/Oracle issues + Prior experience with PRISM Integration assessment/evaluation ... Consulting is a leading-edge provider of full life cycle information technology, ERP support services, and Software as a Service (SaaS) to the world's largest… more
- GovCIO (Richmond, VA)
- …of the systems are not compromised. Provides Tier 2 and Tier 3 support . + Prepares and delivers presentations on DBMS concepts. **Qualifications** + ... Bachelor's with 8+ years (or commensurate experience) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions… more
- William C Brown Inc (Chantilly, VA)
- …of theGNOC/CNOC Tier II Incident Management Technicianare as follows: + The Tier 2 network technician will support the installation and maintenance ... devices. Respond to and resolve incident tickets. + Provide support to Tier 3 network...JUNOS, Brocade and Foundry Operating System (OS)* Layer 1, 2 , and 3 network experience* Familiarity (doesn't… more