- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and ... support our DoD client. Under the oversight of the Customer Support Lead, the analyst's responsibilities may include: + Monitoring the customer support… more
- Amazon (Arlington, VA)
- …the products and platforms of the team. Within this role, the individual will provide Tier 2 customer support . You will understand trends, themes, ... development, you will work directly with a cross-functional team providing product and customer support on delivery platforms, products, and services that enable… more
- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- William C Brown Inc (Springfield, VA)
- …support our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service ... Systems Administrator ( Tier 2 Desktop Support )...and 3+ years of prior relevant experience. Location: On Customer Site.US Citizenship Required. COVID-19 Vaccination. Location Springfield Full-Time/Part-Time… more
- SAIC (VA)
- **Description** SAIC is seeking highly skilled Service Desk/NOC Tier 2 & 3 professionals, who will serve a crucial role within our Network Operations Center and ... of technical expertise, leadership acumen, and a passion for customer service to ensure the highest levels of network...records, escalating complex issues to product line specialists or higher- tier support as needed. + Network &… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret clearance in support of our DEA ... $98,427.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 - support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2024-4594_… more
- SAP (Herndon, VA)
- …to handling standard incident response tasks, you'll provide advanced technical expertise and support Tier 2 /3 actions, acting as an escalation point ... and critical infrastructure customers. **This position requires access to customer data. Must be a US citizen; SAP NS2...and appropriate response actions. + Provide Tier 2 / Tier 3 support … more
- General Dynamics Information Technology (Falls Church, VA)
- …Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing system such ... a IT Operations Specialist to provide timely and professional Tier II support to users. To be...demonstrate excellent communication skills, both verbal and written to support incoming customer support calls… more
- CACI International (Reston, VA)
- Network Operations - Tier 2 NETOPS- Clearance Sponsorship Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...make a difference. **More about this role:** As a Tier 2 Network Administrator supporting Network Operations,… more
- Red River (Chantilly, VA)
- …a fast-paced consulting or MSP environment as plus + For example: Previous technical support (success in Level One customer -facing roles) and experience in IT ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...3 years of IT experience with IT administration and support experience with windows administration and management of Active… more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is ... end users attain their mission. This is a hybrid support role in which telework is partially available and...Additional duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with… more
- CACI International (Stafford, VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... and integration of total system. Identifies, analyzes, and resolves program support deficiencies. Develops and documents the framework for integration and… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support ... and can reference runbooks and playbooks to provide a meaningful resolution to Customer + Provide high-touch assistance to highest Tier customers, build in-depth… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging trouble calls from… more
- ManTech (Herndon, VA)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 3 Service Desk Journeyman Engineer** to join our… more
- Chenega Corporation (Arlington, VA)
- …services in Cybersecurity, Systems Engineering and Integration, IT Operations Support , Software Development, and Program Management. Job Title: Tier ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...the change management process; represent the interests of the customer when assessing risk and impact. + May provide… more
- CACI International (Springfield, VA)
- …stand-down. + Conduct Quality Control reviews of a percentage of closed CSOC Tier 2 tickets each week to ensure proper analysis, categorization, documentation, ... infrastructure services required to deliver timely, relevant, and accurate support of national security. TCS will provide innovative design,...malware analysis and signature development + Coordinate with CSOC Tier 1 and 2 services to remediate… more
- Leidos (Norfolk, VA)
- …and receive feedback on ticket creation, process adherence, documentation, and/or overall customer support + Mentor T1 agents to understand required ... Teams or AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring...(OBS) on ticket creation, process adherence, documentation, and/or overall customer support . + Interact with individuals on… more
- BAE Systems (Sterling, VA)
- …and/or physical and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- System One (Arlington, VA)
- …submissions routed from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (ie ... responsibilities include, but are not limited to: + Deliver Tier -1 Support for in office/remote employees +...to and maintain Knowledge Articles. + Follow up on customer queries with T2 (in-depth technical support … more