- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and ... support our Navy client. Under the oversight of the Customer Support Lead, the analyst's responsibilities may include: + Monitoring the customer … more
- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- CACI International (VA)
- … support . **More About the Role** The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support ... the project as necessary. * Support continuous, innovative, and proactive operational Tier 1/ 2 Network performance monitoring and support . * Support… more
- CACI International (Suffolk, VA)
- Tier 2 Deskside Support Technician...2 ),** you will act as a model of customer service excellence to all organizational staff members in supporting ... The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support . + Communicates with… more
- Red River (Arlington, VA)
- …**Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to, documenting, ... IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in...+ Minimum of 5 years working experience with providing customer support and managing IT help desk… more
- ManTech (Herndon, VA)
- …AZ; Stennis, MS; Washington, DC. **Responsibilities include but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various log ... advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 2 Network Operations...analysis of security events and incidents independently, and in support of Tier 1 SOC Analysts +… more
- SAP (Herndon, VA)
- …to handling standard incident response tasks, you'll provide advanced technical expertise and support Tier 2 /3 actions, acting as an escalation point ... and critical infrastructure customers. **This position requires access to customer data. Must be a US citizen; SAP NS2...and appropriate response actions. + Provide Tier 2 / Tier 3 support … more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 2 Service Desk Senior Analyst** to join ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...sites and third-party warehouses. + Provide in-person, "white glove" support to customer VIPs at RFK Main… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... as well as meeting SLAs. * Provide technical escalation support to all Tier I and II...Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience… more
- CACI International (Reston, VA)
- Network Operations- Tier 2 - NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...make a difference. **More about this role:** As a Tier 2 Network Administrator supporting NEST, you'll… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Public Trust Status: Non-exempt Location: Onsite Responsibilities: + Daily client interface. + Representing ... Microsoft, Adobe, Roxio and other deployed software. + Resolving problems through customer education, training and direct assistance. + Ensuring backup, recover and… more
- William C Brown Inc (Chantilly, VA)
- …of theGNOC/CNOC Tier II Incident Management Technicianare as follows: + The Tier 2 network technician will support the installation and maintenance ... Network Operations Center (CNOC) Tier II Incident Management Technicianto support the customer 's computer data communications systems, in providing design… more
- ManTech (Herndon, VA)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 3 Service Desk Journeyman Engineer** to join our… more
- CACI International (Springfield, VA)
- …stand-down. + Conduct Quality Control reviews of a percentage of closed CSOC Tier 2 tickets each week to ensure proper analysis, categorization, documentation, ... infrastructure services required to deliver timely, relevant, and accurate support of national security. TCS will provide innovative design,...malware analysis and signature development + Coordinate with CSOC Tier 1 and 2 services to remediate… more
- TEKsystems (Arlington, VA)
- …The daily responsibilities include logging, tracking and resolving customer interactions. Specific responsibilities include device deployment, software deployment, ... providing prompt and responsive in-person and remote end-user IT support - Respond to IT support requests submitted by email, trouble ticket, phone, or in… more
- William C Brown Inc (Chantilly, VA)
- …Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and maintenance ... looking for aTier II Technicianto join our team to support our customer 's computer data communications systems,...+ Respond to and resolve incident tickets. + Provide support to Tier 3 network engineers for… more
- Bon Secours Mercy Health (Petersburg, VA)
- …+ Tier 1: Float expectation within a single site based on competency + Tier 2 : Float expectation within multiple sites within a single market based on ... The primary function of this job, based on hiring tier , is to be available and flexible to float...in the designated state of employment (required) Basic Life Support (BLS) - Various (required) Advanced Cardiac Life … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 1 Network Operations & Security Center (NOSC) ... **Responsibilities include but are not limited to:** + Provide Tier 1 support analyzing network traffic and...customer networks. + Provides computer forensic and intrusion support to high technology investigations in the form of… more
- BigBear.ai (Tysons Corner, VA)
- … Tier 1 helpdesk support for end-users Work in collaboration with Tier 2 and 3 technicians Provision and deprovision accounts Setup and maintain devices ... Overview BigBear.ai is seeking a talented IT Technician who can support the company's need to provision and deprovision accounts, setup and maintain devices, monitor… more
- General Dynamics Information Technology (Quantico, VA)
- …technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, ... **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA**...**Basic Qualifications:** + **HS Diploma;** AAS degree preferred + ** 2 + years** of IT support experience +… more