- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... customer compliance frameworks (such as CMMC). + Minimum of 3 years of experience in IT. + Associate degree...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- AeroVironment (Arlington, VA)
- …and documentation, to include, but not limited to, RMF, NIST SP 800-171, and CMMC + Support implementation of CMMC Level 3 efforts + Support Cyber team's ... GRC efforts, software vetting, compliance documentation, exception monitoring, and configuration support . You will be required to manage a heavy workload… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... solutions. **Responsibilities:** + Oversee the CAN/LAN engineering team providing advanced technical support for complex CAN/LAN network issues while aligning… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Trace Systems Inc (Portsmouth, VA)
- …+ Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + Create and manage tickets, ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth,...in accordance with employee checkout procedures. + Perform deeper technical troubleshooting and issue resolution, escalating unresolved matters to… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT ... Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on...degree . 3 + years of progressive IT support experience, including Tier 1 and … more
- CACI International (Reston, VA)
- Tier 3 Network Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... (WAN), Unified Communication (UC), Video telecommunication and Streaming services. As a Tier 3 Network Administrator, you'll be challenged with hard complex… more
- William C Brown Inc (Springfield, VA)
- …close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract ... Systems Administrator ( Tier 2 Desktop Support ) EOE Statement...with; Windows 7; Windows 10; Citrix; SMS; and SCCM Technical understanding of Microsoft Office applications (Outlook; Word; Excel;… more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... exciting and challenging opportunity available for a Network Operations Center (NOC) Tier 3 supporting an Intelligence Community customer's wide-area (WAN),… more
- CACI International (Sterling, VA)
- CORE/WAN Network - Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage ... global enterprise networks. The Senior Network Engineer will act as a key technical leader, driving the evolution of our network infrastructure to meet evolving… more
- CACI International (Sterling, VA)
- …related technical field + Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience + **Must be available to work a ... with software development and systems administrators by: + Provide second- tier support to end-users for PC, server,...and resolutions to stakeholders. + Identify, research, and resolve technical problems; respond to support requests via… more
- CACI International (Springfield, VA)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- Imagine One Technology & Management (Norfolk, VA)
- …and conduct morning operations briefs. + Provide tier 1, tier 2 and tier 3 support for the Software Development Life Cycle (SDLC) tools used ... Specialist / Command Center** to support a Tier 2 and Tier 3 ...and interpersonal communication skills, with the ability to communicate technical ideas in user-friendly language. + Strong customer service… more
- Leidos (Norfolk, VA)
- …users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's ... with team mates to resolve issues. Escalates to next tier technical support as necessary....Basic Qualifications + High school education or equivalent and 1- 3 years general experience, or equivalent combination of experience… more
- KeenLogic (Alexandria, VA)
- …Engineering + CRM/Ticketing/ACD Systems + Release Management + Knowledge Management Responsibilities: + Technical Support : + Provide technical support ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an...with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle. + Document support activities… more
- Leidos (Chantilly, VA)
- **Description** **The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technician** to support computer data communications systems, ... II Network Technician are as follows: + The Tier 2 network field technician will support ...Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and best practices to support faster issue resolution. + Collaborate with higher- tier support teams and other IT units to ensure timely resolution of ... Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team...are valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone,… more
- Chenega Corporation (Arlington, VA)
- …+ Recommend systems modifications to reduce user problems. + Provide local and remote Technical Support Services for end-user support on multiple networks ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...be substituted with 2+ years of relevant experience. + 3 + years relevant experience + DoD IAT Level II… more
