- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Leidos (Chantilly, VA)
- …for the following: + Lead and manage the operation of a 24/7/365 Tier II IT help desk that works with users to resolve their issues with using the AOS ... ASP suite of capabilities, products, and services. + Leads operations and maintenance effort for the AOS ASP suite of capabilities, products, and services. + Coordinates and performs software problem analysis, requirements analysis, design, modification,… more
- Red River (Chantilly, VA)
- …opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the lead in an exciting ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Insight Global (Herndon, VA)
- Job Description A client in the Reston, VA area is seeking a TSSCI Cleared Tier I Service Desk candidate to support a federal program. Candidates will be ... ensure customers receive the highest level of customer support. Help customers overcome tough challenges through monitoring and performance...documenting skill * Must have Security+ DoD 8570 Level II * TS/SCI clearance * Good to have experience… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TEKsystems (Charlottesville, VA)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required * Documents incident status and ... and common windows applications * Works through various types Tier II issues with telephone assist *...help capability Enterprise Req Skills Job Title Service Desk Specialist Top Skills Details 1) Active TS/SCI clearance… more
- GovCIO (Richmond, VA)
- …Articles (KBs), and Training manuals for Tier I support. + Works with Tier I/ II /III and other groups to resolve technical problems. + Maintains a ... **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service...Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to… more
- General Dynamics Information Technology (Fairfax, VA)
- …allows school staff and students to send and receive important files.** **The FPS Help Desk assists schools in seamlessly processing their student financial aid ... people are our differentiator. As a Customer Service Representative II , you will help ensure today is...correctly determine when issue needs to be referred to tier two staff for resolution** **Adhering to Privacy Act… more
- Stellar Innovations (Richmond, VA)
- …Security+ CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be ... + Minimum of 1 year of relevant experience. + MUST possess an active/current IT- II SECRET Security Clearance. + MUST possess an active/current IAT II … more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... across the globe, to ensure global coverage + Provide Tier I/ II Support for custom business applications...the agency Tier III team. + Perform help desk support for a variety of… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer support functions. + Submit and monitor initial IT requests to the Help Desk . + Balance user requirements, available resources, and organizational goals ... (OTS)Clearance Required: Secret ClearanceCertification Required: Sec+ or other IAT-Level II Certification About Us:Founded in 2014, Oneida Technical Solutions, LLC… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- SHINE Systems & Technologies (Virginia Beach, VA)
- …ensure compliance with Federal Information Processing guidelines (DISA STIGs, NSA SNACs). Technical Support & Help Desk Management: Provide Tier 1, 2, and 3 ... Support. This role requires expertise in both Level I (Critical/Urgent) and Level II (Routine) support, as well as the ability to mentor and supervise Mid-Level… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- Leidos (Norfolk, VA)
- …Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. The Unified ... new solutions and validate their suitability for Navy environments. + Providing occasional Tier 3/ Tier 4 support to Operations. + Identifying technology and… more