- NANA Regional Corporation (Honolulu, HI)
- ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications ... Excel, and Outlook). + At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military ... degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in… more
- Robert Half Technology (Honolulu, HI)
- …end-users with device setup and connectivity. Requirements Qualifications + 1+ year of help desk or technical support experience. + Familiarity with Active ... Directory, Adobe products, and web-based applications. + Strong troubleshooting skills for hardware, printers, and mobile devices. + Excellent communication and customer service skills. + Ability to work independently and meet daily ticket resolution goals.… more
- GovCIO (Honolulu, HI)
- …while troubleshooting and resolving issues. + Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable ... on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ServiceNow ticketing portal for… more
- Public Consulting Group (Honolulu, HI)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- Hawaiian Electric (Honolulu, HI)
- …requirements, within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, ... needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop… more
- Hawaiian Electric (Honolulu, HI)
- …problems within the functional area of expertise, documents, and reports problems to the Help Desk , and helps department users learn how to problem solve ... within the functional area of expertise, documents, and reports problems to the Help Desk , and helps department users learn how to problem solve independently. +… more
- TekSynap (Honolulu, HI)
- …AND** **Computing Environiment Certification** **Clearance:** TOP SECRET Cyber Security Auditor Help Desk Support Specialist Network Engineer Network Engineer ... Associate Network Engineer Intermediate Network Engineer Service Desk System Engineer Associate System Engineer Intermediate System Engineer Senior Many of the roles… more
- SOS International LLC (Pearl Harbor, HI)
- …experience with Forcepoint, Juniper and/or Palo Alto technologies a plus. + Prior Help Desk /software experience (eg, Jira, Remedy, ServiceNow). + Awareness of C2 ... effects. Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties. + Ensures incidents regarding network-infrastructure… more
- SOS International LLC (Pearl Harbor, HI)
- …practices (eg, Change Management, Configuration Management, Capacity Planning) + Prior Help Desk /software experience (eg, Jira, Remedy, ServiceNow). **Additional ... Engineering, Systems Operations, Network Operations, and the Enterprise Service Desk (ESD) teams. + Design, develop, and implement approved LAN/WAN/cryptographic… more
- V2X (Wahiawa, HI)
- …expertise in Satellite Communications (SATCOM) and network system operations, help desk coordination, expeditionary military network operations, Continuity ... and develops procedures to assure maximum availability of operational assets. + Help resolve disputes or disagreements. + Ensure Operators are properly trained,… more
- GovCIO (Honolulu, HI)
- …document interactions accurately in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). ... and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …requirements development, programming, software testing, technical writing, customer call support ( Help Desk ). **Other Job Specific Skills** + Knowledge of ... skills, and the ability to work collaboratively with cross-functional teams will help you succeed in this position. + Works iteratively with the business,… more
- Pacific Northwest National Laboratory (Honolulu, HI)
- …+ Absence Management + Payroll (US) + Employee & Manager Self-Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning Expertise across all areas is ... not expected. Candidates with strong experience in a subset of these areas are encouraged to apply. **Qualifications** Minimum Qualifications: + BS/BA and 7 years of relevant experience -OR- + MS/MA or higher and 5 years of relevant experience -OR- + PhD and 3… more
- Eliassen Group (Honolulu, HI)
- …+ Excellent communication skills (verbal and written). + Proven experience providing Help Desk and directly customer support, if needed, including problem ... analysis, issue tracking, escalation and resolution. **Education Requirements:** + Degree in Computer Science, Telecommunications, or Information Technology + Knowledge of the processes, practices and terminology of the following vertical areas: Retail,… more
- SAIC (Honolulu, HI)
- …experience in lieu of degree may be considered + 3-5 years' experience managing help - desk support for organizations of over 1000 personnel + Prior experience ... providing IT support in Military facilities **CERTIFICATION REQUIREMENT:** + IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level **CLEARANCE REQUIREMENT:** + Must have an active Secret clearance Target salary range: $120,001 - $160,000.… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more
- Queen's Health System (Honolulu, HI)
- …and solving technical/user issues. * Experience with Electronic Medical Record (EMR)/EMR Help Desk preferred Equal Opportunity Employer/Disability/Vet ... * Accurately and quickly triages issues to determine if they are hardware, network or application related and escalates as necessary. * Explains diverse technical topics in easy-to-understand language. Provides one-on-one training to end users as needed. *… more
- SOS International LLC (Pearl Harbor, HI)
- …+ Familiarity with C2 applications and program support. + Prior Help Desk /software experience (eg, Jira, Remedy, ServiceNow). **Additional Information** ... **Work Environment** + Working conditions are normal for an office environment. + Fast paced, deadline-oriented environment. + May require periods of non-traditional working hours including consecutive nights or weekends. + Target Salary Range: $113,153 to… more
- SOS International LLC (Pearl Harbor, HI)
- …+ Knowledge of Forcepoint, Juniper, and other network technologies. + Proficient in Help Desk and software applications (Jira, Service Now, Remedy). + Awareness ... of Command and Control (C2) applications. + Experience in ITIL framework and best practices (eg, Change Management, Configuration Management, Incident Management, Capacity Planning) + Customer-service oriented with a willingness to participate and assist.… more