- Verint Systems, Inc. (Boston, MA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Boston, MA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... diverse characteristics and experiences of every member of its workforce . We encourage an authentic workplace where colleagues show...Commonwealth. At this time the prime responsibility of the Contact Center is to be the first… more
- Customs and Border Protection (Boston, MA)
- …and providing evaluation of a variety of programs and policies related to workforce management NOTE: Your resume must explicitly indicate how you meet ... an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- Point32Health (Canton, MA)
- …workforce data and provides actionable insights. The individual leverages the Verint Workforce Management tool that is key to optimize resource allocation and ... needs to ensure alignment with service goals. + Manages the architecture of workforce management tools, including staff alignment, vacancy management , and… more
- State of Massachusetts (Boston, MA)
- …(these are a general summary and not all-inclusive):_* * Oversight, including the management , promotion, and expansion, of existing DDS workforce recruitment and ... The Department of Development Services (DDS) is seeking*a Workforce Development Program Manager*who will play a pivotal...and/or resetting your password, please call the Employee Service Center at ### for assistance. For questions regarding this… more
- Sedgwick (Boston, MA)
- …experience utilizing workforce optimization tools and processes. Experience within a contact center environment is preferred. Experience with workforce ... Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Workforce Planning Analyst **PRIMARY PURPOSE:** To provide workforce development… more
- Amazon (Boston, MA)
- …domain business development (BD) expertise in Organizational Change Acceleration ( management ) (OCA)/Culture/ Workforce Transformation, to enable customers to ... leader. The ideal candidate will be a hands-on Organizational Change Acceleration ( management )/Culture/ Workforce Transformation expert, who has worked with both… more
- State of Massachusetts (Lawrence, MA)
- …Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center . Our urban campus in Lawrence ... facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center . Both campuses are a short drive to Boston...committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over… more
- Harvard University (Cambridge, MA)
- …MA - Cambridge Business Title:Customer Service Center RepresentativeSub-Unit:Transportation Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time ... keep current with policies and procedures of the services provided by the Campus Service Center . + Exceptional team player and ability to work with a wide variety of… more
- Bright Horizons (Lexington, MA)
- …person in an early education/preschool child care center to provide center supervision, curriculum delivery, business management , and customer and client ... make a lasting impact at Bright Horizons! Technology Children's Center at Lincoln Laboratories is located in Lexington, MA...with us_ . HAVING TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at ###@brighthorizons.com or ###. Bright Horizons is… more
- Pearson (Boston, MA)
- …Diploma or equivalent required + Must possess excellent customer service skills. + Call center experience is preferred + A very friendly and helpful attitude and the ... attentiveness, and a focus on resolving issues efficiently on the first contact **Organizational Relationships** Reports to and direction received from: + Scoring… more
- East Boston Neighborhood Health Center (Revere, MA)
- …per week. Specific Responsibilities * Maintaining the department's client relationship management (CRM) database system; ensuring all new contact information ... your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... the Senior Project Manager (SPM) will oversee all aspects of the project management processes for interim space changes, renovations, and new construction. They will… more
- State of Massachusetts (Danvers, MA)
- …and Part-Time*positions on multiple shifts serving the Hogan Regional Center located in Danvers/Hathorne.* The Department of Developmental Services (DDS) ... ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For… more
- State of Massachusetts (Danvers, MA)
- …for*Full-Time and Part-Time*positions on multiple shifts servicing the Hogan Regional Center in Danvers/Hathorne for DDS.* The Department of Developmental Services ... ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... ensure quality prevention and screening service delivery, tracking, data management , reporting, and contractual follow through. Actively participates in… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... is consistently learning how to better utilize EPIC (NeighborHealth's practice management software), comply with the various payor requirements and maintain a… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... , projects and/or accounts and provide immediate feedback to management . + Utilize payor websites to research policies and...Accounts Leadership with various payors as part of the contact group responsible for updates and information required to… more
- Fresenius Medical Center (Waltham, MA)
- …Act (SOX) within assigned function(s). + Serve as a key point of contact and liaison for cross-divisional teams and management . + Provide leadership, ... for financial planning and control, providing relevant fiscal information to management . The Manager, Business Analysis is responsible for selecting, developing, and… more