- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Customer Service Technical Support .This position is fully remote. **Responsibilities** + Receives, ... Submit a referral to this job (https://careers-govcio.icims.com/jobs/5410/help-desk- technical - support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-5410_ **Category** _Administrative Services/… more
- FranklinCovey (Boston, MA)
- …that they are leveraging our tools to achieve maximum success. This role combines customer service , technical support , and account management, ensuring ... or greater + 3+ years of experience in a customer success, technical support , or...+ Client-centric approach with a passion for delivering exceptional service and support . + Experience facilitating training… more
- State of Massachusetts (Chelsea, MA)
- … Service Desk call center to ensure delivery of excellent customer service and technical support for reported incidents and requests. The incumbent ... or equivalent part-time professional or practical experience in the field of information technology customer service and end user support , or (B) any… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support through analysis and problem ... for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and... Service Desk analyst is responsible for resolving support requests as well as meeting customer … more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Evolv Technology (Waltham, MA)
- …Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of ... The Elevator Pitch Evolv is looking for a Technical Support Associate to join our...the product, and product issues enough to assist with customer support . + Shadow the rest of… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented support ... + Lead and guide a team of highly engaged technical support individuals tasked with providing ...and/or HCM domain experience + Experience managing successful remote support teams + Excellent customer service… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '...role is not directly hands on keyboard within the customer 's environment for troubleshooting customer support… more
- Mitsubishi Chemical Group (Boston, MA)
- ** Technical Service & Applications Development Engineer (1768)** + Title: Technical Service & Applications Development Engineer + Group Company: ... development and offer our associates opportunity for advancement. Job Purpose The Technical Service & Applications Development Engineer position is responsible… more
- Teleflex (Chelmsford, MA)
- …current knowledge of Teleflex Interventional products and services offered. * Provide professional customer technical support via phone and email in a ... Inside Technical Services Supervisor, this role will support capital equipment depot service activity through... customer contact data, call data, and other customer service data in the field … more
- Veolia North America (Middleton, MA)
- …provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle. + Own the communication (both internal and external) ... for all aspects of customer service . + Create new Waste Information...and select appropriate approvals codes. When needed, consult with Technical & Regulatory Specialist(s) for support in… more
- Fujifilm (Boston, MA)
- **Overview** **Job Title:** **Specialist II, National Technical Support - MRI** **Job purpose** This position is intended to provide technical assistance, ... all HCUS MRI products. This is the second-level national technical support engineer position in the company....planning documentation, and Installations procedures and processes. + Diagnose service issues remotely by working with customer … more
- Sutherland Global Services (Boston, MA)
- … the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our clients, a ... practice advice to customers + Manage cases in our customer support tools to ensure issues are...Knowledge of Email systems and Networking experience in a technical support /help desk environment + Proven understanding… more
- Amazon (Boston, MA)
- …- BS in Engineering, Computer Science, or related field - Experience providing technical customer support - Knowledge and/or working experience with ... Description Job summary Technical Support Engineer - Mechatronics and...customer feedback and using that feedback to improve service . You are expected to be able to work… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... team interacts with leading companies and believes that world-class support is critical to customer success. AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by you. Job Summary: UKG is seeking passionate U Krewers to deliver a world-class technical support experience to our customers. We are searching for someone to ... Global Support team. Successful candidates possess in-depth domain knowledge and technical support experience in the Workforce Management (WFM) and Human… more
- Verint Systems, Inc. (Boston, MA)
- …of Job Function:** As a valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team, you will provide technical support to ... installations and training. + Works with higher level technical support employees to assist with problem...and analytical skills. + Proven record for delivering exceptional customer service . + Works effectively and supports… more
- CVS Health (Boston, MA)
- …8-4:30pm for the first 6 weeks) Preferred Qualifications: + 2+ years of desktop support experience. + Excellent Customer Service skills. + Strong Analytical ... Summary** The IT Service Center Technician provides technical phone support for CVS Health employees,... requests as necessary. Accountable for consistently delivering excellent customer service , while striving to exceed standard… more
- Autodesk (Boston, MA)
- …d'outils AutoCAD est un atout \#LI-POST **Position Overview** We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts ... document product defects + Actively handle personal backlog of support requests + Manage customer and partner...of experience using Autodesk AutoCAD Plant 3D + Strong customer service , troubleshooting, and analytical skills +… more
- Rocket Software (Boston, MA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Technical Support Engineer assists Rocket customers with complex questions and ... to respond to customers. + Track and document inbound support requests and ensure proper notation of customer...experience adapting to change and managing priorities. + Strong customer service skills in interacting with both… more