- Insight Global (Alexandria, VA)
- …Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -5 years call center experience -2 years min call ... on the best ways to convert calls into booked service appointments. -Manage dispatch to ensure the right technicians...technicians are matched to every job. -Author and refine call scripts so theyre clear, compelling and result in… more
- Highmark Health (Washington, DC)
- …**Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center , answering customer … more
- TEKsystems (Washington, DC)
- …English and Mandarin/Cantonese or Bilingual in English and French + 1 year+ of fast paced call center / customer service experience ( call center , ... Job Description We are looking for a Bilingual Customer Service Representative where you would champion the Banks brand and provide support to our clients as… more
- Highmark Health (Washington, DC)
- … Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures… more
- AECOM (Fairfax, VA)
- …schedule associated with the needs of the operations. + Previous experience working in a call center , customer service , 911 Operator or dispatching ... + Perform communication tasks consistent with the program's high level of customer service expectations and training. + Dispatch and communicate with… more
- Sutherland Global Services (Washington, DC)
- …quiet and distraction-free, secure place to work. Qualifications 2+ years of Customer Service experience is preferred; Call Center Experience a plus + ... Do you enjoy solving problems? Are you detail-oriented and customer focused? Are you comfortable in a sales environment and can seize opportunities when they arise?… more
- Conviva (Washington, DC)
- …(speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent ... of first call . **Required Qualifications** + Strong customer service skills with an emphasis on...Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center… more
- Transdev (Hyattsville, MD)
- …+ Experience, Skills, and Knowledge Preferred + Minimum of 2 years of customer service and call center experience, with a preference for experience in an ... for aReservations Supervisor! The Reservations Supervisor is an administrative role within Call Center team, providing support to management to ensure efficiency… more
- (ISC)2 (Alexandria, VA)
- …* High School diploma or GED required * Minimum 3 years of customer service experience in a call center environment preferred Physical and Mental Demands ... services. This is not a conventional call center role with the focus on customer ...this in mind, the CEA must be passionate about customer experience and providing world-class service to… more
- Sharecare, Inc. (Washington, DC)
- …coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years ... You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care… more
- Savers | Value Village (Hyattsville, MD)
- …+ 1 - 2 years prior work experience in distribution, logistics, customer service or call center helpful + Knowledge and Experience with Business ... work + Demonstrate professional interpersonal relationship skills + Demonstrated strong customer service skills + Demonstrate skills showing initiative, personal… more
- ABM Industries (Washington, DC)
- …HS Diploma required, some college preferred. + . Minimum of 2+ years of call center or customer service experience. + . Exemplary customer service ... The Customer Service Specialist will provide exceptional service to customers by managing inquiries, resolving issues, and ensuring a positive customer … more
- TEKsystems (Arlington, VA)
- …under supervision. Provide assistance/training to lower level team members. Skills: Customer service team, Inbound call center , Customer service ... entry, Finance, Microsoft office Top Skills Details: Customer service team,Inbound call center Additional Skills & Qualifications: Responsibilities *… more
- General Dynamics Information Technology (Fairfax, VA)
- …Trust/Other Required:** None **Job Family:** Healthcare Claims **Skills:** Call Center ,Communication, Customer Inquiries,Leadership,State Medicaid ... and well-being of our nation. As a Tier 3 Call Center Lead on the GDIT Federal...Quality Assurance: Ensure adherence to company policies, procedures, and service level agreements (SLAs) in resolving customer … more
- KSA Integration LLC (Stafford County, VA)
- …Manager to join our team. The ideal candidate will have a strong background in managing call centers and customer service centers, with a focus on ensuring ... Minimum of 12 years of progressive management experience with Call Centers and Customer Service ...Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government… more
- Sedgwick (Washington, DC)
- …required. Supervisory experience preferred. **Skills & Knowledge** + Strong customer service skills including call center client processes and procedures ... a high-level repair capture rate per deployment. + Analyze and resolves customer service issues. + Providing an on-site CAT sale leadership, direction, and… more
- Transdev (Hyattsville, MD)
- …Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ The Call Center Training Manager will lead the training of all ... program. + Training staff in the delivery of high-quality customer service , both via technical skill enhancement...staff. Experience: + Minimum of three years' experience training call and control center staff, including program… more
- Aston Carter (Arlington, VA)
- Job Title: Fully Remote Call center representative - must pick up equipment in Arlington, VA Job Description + Customer Service Excellence: Provide ... problems, demonstrating patience and empathy. + Technical Proficiency: Operate call center software and systems efficiently, maintaining accurate records… more
- American Express (Washington, DC)
- …service or sales roles experience + Demonstrated ability to provide premium customer service , ideally in a call center or other comparable fast paced, ... This is a critical frontline role in our contact center , answering calls from our premium card members in...in this role?** + Deliver world-class customer service in an in-bound, high-volume travel call … more
- Trustmark (Washington, DC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. ... and communities. Responsible for responding to high volume of inbound client/ customer requests and inquiries by providing information, processing basic customer… more