- BEAT LLC (Falls Church, VA)
- …the required proficiency. Functional Responsibility: Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. ... Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. This position also fields telephone calls, e-mail messages and… more
- V2X (Springfield, VA)
- …Qualifications Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated ... Desk Specialists are the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible for the IT -related service … more
- General Dynamics Information Technology (Washington, DC)
- …leading daily operations. + Serves as a single point of contact (POC) for support issues involving IT support, service desk and desk side as well as IMAC ... individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently;...Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate… more
- Indigo IT, LLC (Washington, DC)
- …+ Working knowledge of remote access software + Working knowledge of industry Service Desk processes and software + Familiarity with supporting virtual desktop ... Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and...years of experience+) years' experience. + Experience in a service desk , call center, or other support… more
- Ankura (Washington, DC)
- …secure, reliable, and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common ... and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- Armed Forces Benefit Association (Alexandria, VA)
- …answer queries on basic technical issues and offer advice to solve them. An excellent service desk technician must have good technical knowledge and be able to ... monitoring IT services + Respond to emergency IT service outages in accordance with business...Education, Licensure, Certification, and Experience + Experience in help desk or service desk position… more
- General Dynamics Information Technology (Washington, DC)
- … Services teams. **HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is the central point of contact for IT ... Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations,People Management, Service Desk Management **Experience:**… more
- System One (Washington, DC)
- … IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + ... using hierarchical and functional escalation guidelines and addressing and highlighting Service Desk challenges to superiors. + Participate in software… more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology ( IT )...a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT… more
- CACI International (Forest Heights, MD)
- …Up to 10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service ... Service Desk Manager Job Category: Project... Service Desk Manager Job Category: Project and Program Management...Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams… more
- General Dynamics Information Technology (Washington, DC)
- …You will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to lead our technical support team, ensure ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter..., recruit and train team members and establish customer service standards. **HOW A SERVICE DESK… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS ... opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** Other **Job Family:** Information Systems Management **Skills:** Help Desk Management,Help Desk Support,Information Technology ( IT ) ... Manage** **r** Seize your opportunity to make a personal impact as the **Help Desk Manager** providing IT support services critical to the Legislative Branch of… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...contract. The Help Desk Engineer will troubleshoot… more
- IT Concepts (Falls Church, VA)
- …etc.). + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... looking for driven and innovative individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and administration… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...may require local travel + Intercept and manage customer IT service requests via telephone, fax, e-mail,… more
- NuAxis Innovations (Washington, DC)
- **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **3** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support, IT Help Desk ,Remedy ... improving how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining our IT ...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... will be an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal… more