- General Dynamics Information Technology (Washington, DC)
- … IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US Citizen ... None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information Technology ( IT ) Infrastructure,...single point of contact (POC) for support issues involving IT support, service desk and… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) + 3 plus years computer operations ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams...resolving tickets + Act as escalation points for the Service Desk operations **Required Qualifications:**… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal position… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent...through the ServiceNow service management software. The IT Service Desk supports a nearly ... Type of Travel: None * * * The Technical Operations Center (TOC) Service Desk ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives… more
- CACI International (Arlington, VA)
- Sr. Technical Operations Center Service Desk ...through the ServiceNow service management software. The IT Service Desk supports a ... of Travel: None * * * The Sr. Technical Operations Center service desk agent... agent provides high-level support for an Information Technology ( IT ) Service Desk which receives… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations ,People Management, Service Desk Management **Experience:** ... DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is... desk manager is the face of service - desk operations to management and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- General Dynamics Information Technology (Washington, DC)
- …business stakeholders: The service desk manager is the face of service - desk operations to management and business stakeholders. Effective verbal and ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS CURRENTLY ... Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations . + **Location:** Onsite in Arlington, VA +… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); ... Process all IT SM tickets to completion. + Assist Cyber Operations with continuous monitoring activities. + Participate in training, testing, and exercises… more
- NuAxis Innovations (Washington, DC)
- **Junior Help Desk Technician** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... join our team NOW! We are seeking a talented and motivated **Junior Help Desk Technician** for a Part-Time position. **Job Summary:** + Operate as a professional… more
- General Dynamics Information Technology (Washington, DC)
- …instructional development, candidates must have at least 5 years of experience in technical service desk support operations , end user support, and technical ... Yes **Job Description:** Transform technology into opportunity as an **Instructional Developer/ IT Support Trainer** with GDIT. A career in enterprise IT… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... from you (ie the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired. What we will… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... you (ie the nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we will… more
- GovCIO (Washington, DC)
- …maintaining a deep understanding of the work to be done, ensuring high-quality service delivery, and maintaining efficient operations . This position will be ... currently seeking a skilled and experienced Wireless Cellphone Support Desk Manager to lead and oversee our wireless phone...team while also playing an active role in daily operations , providing hands-on support to ensure the team's success… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more