- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across… more
- KPMG (Washington, DC)
- **Business Title:** Manager, ServiceNow - ITSM **Requisition Number:** 119941 - 21 **Function:** Advisory **Area of Interest:** **State:** DC **City:** Washington ... development team to ensure compliance with those standards + Lead on-shore and off-shore teams to complete agile-based deliverables...directly managing the ServiceNow platform with an extensive focus ITSM , ITOM and IRM + Bachelors degree from an… more
- EM Key Solutions, Inc. (Washington, DC)
- …the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, and contribute as a thought leader ... and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or higher federal security clearance is… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly ... working in the Federal marketplace. The **IT Service Management Requirements Lead ** oversees a small team to manage requirement gathering, process refinement,… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Humana (Washington, DC)
- …then this is the role for you. We are seeking a dynamic and experienced Lead Product Manager to lead our self-service and support product line encompassing both ... The selected candidate will collaborate closely with IT Service Management ( ITSM ) practices, ServiceNow product owners, Customer Experience Center Platform team… more
- Humana (Washington, DC)
- …within the ITSM team, promoting innovation and service excellence. + Build, lead , and mentor a high-performing ITSM team, fostering a collaborative and ... CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic shift to the public cloud. You… more
- Leidos (Washington, DC)
- …Management, Integration and Transport' (SMIT) Contract for a Transport Field Network Lead position. This is an exciting opportunity to use your experience helping ... Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated… more
- Deloitte (Rosslyn, VA)
- …practices and a general understanding of the popular ServiceNow modules like SPM/ ITSM /CSM and Service Portal. The team Deloitte's Government and Public Services ... + 4+ years of ServiceNow Developer or Back End experience. + 4+ years of experience SPM/ ITSM /CSM and Service Portal modules. + Ability to be on site 100% of the time… more
- SHI (Washington, DC)
- …processes. TheManager of ServiceNow Development & Technical Architectwill be a technical lead and member of an overall engagement project team focused on delivering ... the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM , ITOM, ITBM modules and the development of the..._Include, but are not limited to:_ + Manage and lead a team of ServiceNow consultants, developers and specialists.… more
- NuAxis Innovations (Washington, DC)
- …end-user accounts. + Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery) for handling tickets. + Ticket ... SD. + Log Incidents and Service Requests into the ITSM . + Ensure that all Incidents are promptly and...other sources of information to identify trends that may lead to the discovery of a common cause of… more
- Deloitte (Washington, DC)
- …technology who wants to work in a collaborative environment? As an experienced SAP BRIM Lead you will have the ability to share new ideas and collaborate on projects ... long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role that will be supporting our external client's subscription business.… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- SAIC (Washington, DC)
- **Description** SAIC seeks a Lead Security Engineer to assist the Department of Transportation's Cybersecurity mission by supporting the implementation of IPv6 ... and security procedures. + Work IPv6 cybers related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in relevant CyberSecurity… more
- General Dynamics Information Technology (Fairfax, VA)
- …Systems Engineering **Skills:** API Integration,Hyper Text Markup Language (HTML), ITSM ,Systems Architecture **Experience:** 10 + years of related experience ... A SYSTEMS ENGINEER EXPERT WILL MAKE AN IMPACT + Lead engineering and implementation of integrated toolchain-based capabilities in...Integrate with our Solutioning Team, System Engineering Team, and ITSM Factory team to bring the best of our… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more
- General Dynamics Information Technology (Falls Church, VA)
- …Family:** Executives **Skills:** Enterprise IT,Information Technology Operations,IT Service Management ( ITSM ) **Experience:** 10 + years of related experience **US ... solutions, including networks, infrastructure, and end user services + Lead and contribute to the development of market-leading Enterprise...including AI Ops + Expertise in diverse set of ITSM and IT Ops tools and Cloud services +… more