- Chenega Corporation (Washington, DC)
- Mid - level Help Desk Support Technician Washington, DC Join our Talent Network Mid - level Help Desk Support Technician Washington, DC ... expert Engineering and Technical Support Services to federal customers. TheMid- level Help Desk Support Technician...of experience can be substituted for a degree. + Mid - level with 3+ years of experience. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...or past work may be used to show the level of experience needed to perform at this … more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk Technician to begin an exciting ... product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact… more
- Amentum (Washington, DC)
- …level . A typical day in the life on this program involves: - Provide Help Desk support for escalated tickets - Optimize the workplace through administrative ... basis. You will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to… more
- Amentum (Washington, DC)
- …evolving user base requirements * Track and manage operational metrics * Provide help desk support for critical and non-critical user tickets **Requirements:** * ... certifications or past work may be used to show the level of experience needed to perform at this level . A typical day in the life on this program involves:… more
- Amentum (Washington, DC)
- …. **A typical day in the life on this program involves:** + Provide Help Desk support for escalated tickets + Optimize the workplace through administrative ... experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level… more
- Xerox (Washington, DC)
- … Level Non-Executive Manager Job Type Experienced Job Field SERVICE DELIVERY MANAGEMENT Seniority Level Mid -Senior Level Currency USD - United States - US ... client enterprise, setting and meeting objectives at the executive level for the roll out of services on a...+ Experience with Remedy Ticketing Tool + Experience with Help Desk Workflows and Management + Experience… more
- Serco (Washington, DC)
- …production, fielding, and lifetime support of critical surface ship systems. This mid - level position will have aspects of defense acquisition logistics ... office, other contractors, system developer/manufacturer, and government field activities. + Help to manage schedules and plans of action related to logistics… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …will require excellent oral and written communication skills. We seek a high level of energy towards providing best-in-class service across the organization, with a ... the team to provide helpdesk coverage during an early, mid , or late shift as needed, taking on incidents...+ Manage user requests for assistance via Atlassian service desk platform, prioritizing and carrying issues to resolution. +… more
- Serco (Crystal City, VA)
- …with the program office, supporting government offices, other contractors, and higher headquarters mid to upper- level staff. Is assigned to support key, critical ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to… more
- Amentum (Springfield, VA)
- …regulations governing information systems. **Job Responsibilities:** + Support an enterprise-wide help desk solution that covers multiple network locations. + ... Amentum is seeking a mid - level **System Administrator** to provide support for a Department of Defense (DoD) customer in **Springfield, VA** . The System… more