- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our team in ... Washington, DC. As a manager of Tier 2 services will provide...include but are not limited to:** + Manage the Tier 2 Service Desk Team...limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- V2X (Springfield, VA)
- …are: 8am - 4pm OR 10am - 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information ... suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + Demonstrated experience… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and operations on ... is located at **Ft. Belvoir, VA.** As the **Enterprise Service Desk Lead** , you coordinate delivery...resolve problems, or forward the problems to the appropriate Tier III or technical support. + Monitor, manage, optimize,… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will be part...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- Innovative Management & Technology Services (Washington, DC)
- …and ad hoc meetings with stakeholders as required. + Strong background in help desk operations, with a focus on customer service . + Proficient in project ... customers on-site at top government agencies. Job Title: IT Project Manager Primary Location: Washington, DC Clearance: Top-Secret Clearance (TS) Responsibilities:… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …accordance with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. ... Program Manager - USAR ACES Category Program Management Description...the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **IT Operations Project Manager ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- SAIC (Washington, DC)
- …remains agile and adaptable to new challenges. . Oversee Site Support and Service Desk operations to enhance user satisfaction and productivity. . Manage ... **Description** SAIC is seeking a visionary Senior IT Operations Manager to support a US government agency in the National Capital Region. This role is responsible… more
- Quorum (Washington, DC)
- …Canary, a market leader in grassroots advocacy software. As the **Senior Events Manager ** reporting to the Director of Demand Generation, you'll lead the strategy, ... Relations: Manage relationships with vendors, partners, and contractors to execute top- tier events. + Event Operations: Oversee all logistical aspects of event… more
- G2 Ops, Inc. (Arlington, VA)
- …we need to ensure where you access your work is secure. You will have a shiny desk at our G2 Ops office and the ability to telework with prior approval. Here's the ... For this opportunity, we are seeking a highly motivated, team-oriented Senior Program Manager . This exciting position will have the chance to work on just about… more
- V2X (Springfield, VA)
- …UIS, Team Sentinel and other analytical tools. + Work closely with the TROJAN Service Desk to resolve trouble tickets and establish user accounts and coordinate ... customer affiliates. + US Citizen. Final Top-Secret Clearance based upon a TIER 5 Background Investigation, and favorable eligibility determination for access to… more
- Koniag Government Services (Arlington, VA)
- …Apache web servers + Experience working with data analytics, Team auditing, ticketing ( service desk ) and custom coded applications + Experience working with ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **PacArtic, LLC,**… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue management and ... Services company, is seeking a Sr Financial Analyst-Contract Program Manager with a Secret Clearance to support **KDS** and...period of 30 days to ensure minimum disruption to service and to prevent degradation to work in progress.… more
- HealthEdge Software Inc (Washington, DC)
- …with customers both verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction ... tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an...Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects. +… more
- DLA Piper (Washington, DC)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more