- Amazon (Arlington, VA)
- Description The Senior Program Manager , Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team ... without authority. Key job responsibilities * Vision and Roadmap Development: Craft strategic program roadmap and vision to address key customer pain-points. * … more
- Amazon (Arlington, VA)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working with ... website. The position will also lead a team of customer experience program and project managers in...by multiple sites, with a proven track record of customer satisfaction successes - Experience in a senior… more
- Amazon (Arlington, VA)
- Description Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer Service team is an essential part of that mission. ... in which they can identify and relentlessly drive solutions to improve our customer experience. We do this every day by solving complex business and technical… more
- Amazon (Arlington, VA)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this ... key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be responsible for… more
- Rocket Software (Washington, DC)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Program Manager is a pivotal role responsible for managing the successful ... components with organizational strategy to deliver tangible benefits and value. The Program Manager will manage high-profile, cross-functional programs within a… more
- Amazon (Arlington, VA)
- …AFX (AWS Field Experience) team with in SMGS, is looking for a passionate, innovative, committed Sr . Technical Program Manager (TPM). As a Sr . Technical ... * Secure data and contextualized insights supporting the entire customer journey * Machine learning and generative AI (GenAI)...alike to take high degree of ownership for their program vision and execution of ideas. You will be… more
- Intrepid Solutions and Services (Washington, DC)
- …that operates 100% onsite unless otherwise indicated by, and at the discretion of, the Program Manager and customer . Work will occur between the operating ... clients. Our headquarters is in Ashburn, Virginia. **Responsibilities** The Program Manager (PM) is responsible for organizing...the mission and goals of both Intrepid/CIS and its Customer . The PM will be able to manage a… more
- Amazon (Arlington, VA)
- …The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... our program . The key responsibilities of a Senior Customer Success Manager include...in detail. A day in the life As a Sr . Customer Success Mgr, a typical day… more
- Amazon (Arlington, VA)
- …AWS Executive Sponsorships Program team is seeking an exceptionally motivated, customer -obsessed Program Manager with experience developing and executing ... customer 's organizations. We are looking for an expert Program Manager to continuously improve our ...management, schedule management, and negotiation). You are comfortable briefing senior leadership, even when you have bad news; you… more
- Amazon (Arlington, VA)
- …Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... a positive experience with our program . The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth *… more
- Amazon (Arlington, VA)
- …Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... a positive experience with our program . The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth *… more
- Amazon (Arlington, VA)
- Description Amazon Fresh Stores team is seeking a customer -obsessed Sr . Program Manager with proven program management experience and a strong track ... thinking to innovate on behalf of our customers. The Sr Program Manager is passionate...strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - Knowledge of Excel… more
- GovCIO (Quantico, VA)
- …meetings and is responsible for project tracking, analysis and reporting. + Supports program manager with customer deliverable requirements as necessary + ... team members and line managers. Generally reports to a Program Manager . + Manages the direction of...Develop epics, stories, and test cases based on customer identified use cases + Monitors the project from… more
- Amazon (Arlington, VA)
- Description The team is responsible for the customer experience across a growing and strategic segment of products. From finding larger, more expensive products, to ... to having them assembled or installed, this business involves the highest Customer expectations and operational complexity. We move quickly to bring about positive… more
- Amazon (Arlington, VA)
- …The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... our program . The key responsibilities of a Senior Customer Success Manager include...in one of five major categories: (1) A designated Sr . Customer Success Manager , (2)… more
- Mathematica (Washington, DC)
- Position Description: Mathematica is searching for a Client Experience (CX) Senior Analyst/ Sr . Manager ! The Client Experience Senior Analyst/ Sr . ... programs and data collection initiatives. We're looking for a Customer Experience Analysts who has a passion for ...CX roadmap, advance CX maturity, and manage the CX program with a continuous improvement mindset * Monitor key… more
- Amazon (Arlington, VA)
- …business owners succeed as sellers in Amazon's store. We need a Program Manager who is able to apply their customer obsession towards financial products that ... enabling their success as sellers. We are seeking a program manager who is a high-judgment, business...strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving… more
- Trellix (Washington, DC)
- **_Job Title:_** Customer Success Technical Program Manager **About Trellix:** Trellix is the cybersecurity company transforming security operations with ... Customer Success Organization **The Opportunity** The Technical Program Manager will be a key member...senior decision makers across the company and our customer and vendor ecosystems will add to your success… more
- Amazon (Arlington, VA)
- Description The OpsTech Solutions (OTS) Command Center team is seeking an experienced Sr . Technical Program Manager . In this role you will own delivery of ... ownership of one or more organizational goals. As a Senior Technical Program Manager , you...boundary conditions, and reasons behind architectural choices. As a Sr . Technical Program Manager , you… more
- Huntington Ingalls Industries (Fort Belvoir, VA)
- …daily basis. The Project Manager 's responsibilities include working closely with the program manager and the customer ensuring that all requirements are ... in support of complex program at the Combatant Command level. The project manager will work closely with the customer receiving and refining requirements on… more