- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- System One (Arlington, VA)
- …(100% ONSITE) US Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email ... ALTA IT has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 3** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
- NuAxis Innovations (Washington, DC)
- …to his/her job, team, and community. We are currently seeking a talented and motivated ** Tier I Help Desk Specialist** for a Full-time position. **Job ... Specialist I** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are going places;...Summary:** The Tier I Help Desk Specialist… more
- Epsilon, Inc (Quantico, VA)
- …consider candidates for this position who do not meet the aforementioned conditions. + Must have 1 year of demonstrated help desk , desk side or similar ... ** Help Desk Technician I** **Who is...** Help Desk Technician I** **Who is Epsilon:** Epsilon is...or BlackBoard desired; with regards to account creation/deactivation and Tier I support. + Experience with Microsoft Office Outlook,… more
- Leidos (Washington, DC)
- …and processes in accordance with customer policies and guidance. + Provide Tier 1 , 2 and 3 help desk support on a schedule that meets the demands of an ... developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
- General Dynamics Information Technology (Washington, DC)
- …AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...in coordination with the business. Qualifications: + Bachelor's and 1 years' experience or High School Diploma and 7… more
- Leidos (Washington, DC)
- …with Agency policies and guidance. + Oversee the effective use of Tier 1 , 2 and 3 help desk support on a schedule that meets the demands of an ... enterprise-wide user base. **What does Leidos need from me?** + Must have an active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph. + BS in Engineering, Computer Science, Systems Engineering, or related field or… more
- Koniag Government Services (Washington, DC)
- …colocation facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One ( 1 ), Two ... (2), and Three (3) Shared Service and Help Desk Services Support for the OGC...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ITIL...the agency Tier III team. + Perform help desk support for a variety of… more
- Chenega Corporation (Alexandria, VA)
- …approximately fifty sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help and troubleshooting ... support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier...of DoD experience + BA/BS degree preferred only requires 1 + years of service desk experience +… more
- Innovative Management & Technology Services (Washington, DC)
- …with a strong background in Federal Bureau of Investigation (FBI) operations and help desk experience. The ideal candidate will manage projects effectively, ... Perform day to day project management tasks + Supervise Tier 1 Technicians, and Functional Analysts +...to ensure timely completion of project milestones. + Manage help desk operations, ensuring high levels of… more