- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... 10% Type of Travel: Local * * * As a ** Deskside Support Technician ( Tier 2 ),** you will act as a model of customer service excellence to all… more
- SAIC (Washington, DC)
- … engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows ... VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required… more
- SAIC (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset ... **Description** Deskside support Engineer + Candidates need a minimum of 4 years of experience providing desk side support , acting as senior engineer… more
- SAIC (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset ... **Description** Deskside support Engineer with a minimum of 3 years of experience providing desk side support , acting as mid-level engineer specializing in… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: DOD Public Trust Status: Non-exempt Location: Onsite (Falls Church, VA) Compensation: $31.25 Responsibilities: + ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- SAIC (Washington, DC)
- …exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues ... that exceed Tier 1 level support . + The candidate...or ITIL certifications desired + Must possess at least 2 years of relevant work experience and a Bachelor's… more
- SAIC (Washington, DC)
- … Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with ... requests with the IT service management system. **Qualifications** Required Skills: + Deskside support Engineer with a minimum of 7 years of experience providing… more
- GovCIO (Washington, DC)
- …Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing systems to log, track, and ... is key to success in this role. Hands on, deskside support a must. Knowledge and skills...resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience… more
- Indigo IT, LLC (Washington, DC)
- …services and by serving on the Walk-Up Service Desk, where appropriate. They also provide Tier 2 AV/VTC support and participate in the execution of ... and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support...resolves common end-user device incidents and problems, through both deskside support services and by serving on… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- CACI International (Arlington, VA)
- …that new services incorporated in the TOC receive a standardized onboarding approach for Tier 1 & 2 service support . Candidates will drive performance ... * * * CACI is seeking a Deputy Operations ( Tier 1 / Tier 2 )...over 25 service agents, incident response specialist and O&M support staff (incident response, knowledge management) with expected growth… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support . Candidates...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- General Dynamics Information Technology (Washington, DC)
- …and quick resolution of technical issues for customer via chat, email, and deskside support . + Supporting Tier 1 on-site installation, implementation, ... Required:** None **Job Family:** Systems Administration **Skills:** Customer Service,Help Desk Support ,Information Technology (IT) Support **Experience:** 2 … more
- Koniag Government Services (Arlington, VA)
- …and produce a weekly report. + Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. + Integrate ... Service Desk Technician with an active Secret clearance to support **KDS** and our government customer in Arlington, VA....+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment… more