- Insight Global (Washington, DC)
- …Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors Degree with 2 + years of experience OR 4 years of experience (minimum ... for LCAT) Experience using ServiceNow as a ticketing system Experience troubleshooting both local and network printers Experience providing both in person and over the phone support Experience imaging lap tops Moderate to advanced troubleshooting skills… more
- Arena Technical Resources, LLC (Stafford County, VA)
- …in an administrative language (PowerShell, VBS, etc.)Perform ACAS and SCAP scans and remediation Assist Tier 2 help desk with issues elevated to systems ... Title: SQL Database Administrator Location: Quantico, VA (on-site 3 days a week, remote 2 days a week) Clearance: Must hold an active Secret Security Clearance to be… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Service Desk Support Specialist - Tier 2 ** to join our ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career ... in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I**...2 + years of IT support experience in a Help Desk environment + Experience with Remedy… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and the remaining staff serve… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk ...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology ... Service is looking to hire a Tier -1 Help Desk Analyst to...from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 3** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Falls Church, VA)
- …(ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help ...a IT Operations Specialist to provide timely and professional Tier II support to users. To be successful in… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick ... to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- Leidos (Washington, DC)
- … desk team consisting of onsite and remote Tier 1 Help Desk Agents...4 years of experience in an Help Desk environment. + Must have 2 years ... daily, weekly, and monthly reports on help desk team's productivity + Document Tier I...help desk team's productivity + Document Tier I assessments and/or remediation standard operating procedures (SOP)… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- SAIC (Washington, DC)
- …management t processes, ensure tickets are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior Level Support: + Lead ... **Description** Responsible for providing desk side support to end users for complex...hardware and software in a diverse environment. + Provides Tier 2 and Tier 3… more