- General Dynamics Information Technology (Fairfax, VA)
- …and services that enable the safety, security, health and well-being of our nation. As a Tier 3 Call Center Lead on the GDIT Federal Civil Division State ... clinics, Presumptive Eligibility Determiners, and other healthcare facilities. Role Summary: A Tier 3 Call Center Representative Lead is a specialized… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations... 1 Analyst to support a 24x7x365 enterprise operations center . Analysts will be responsible for monitoring network management… more
- KeenLogic (Washington, DC)
- …level of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... years' experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and… more
- KSA Integration LLC (Stafford County, VA)
- Call Center Program Manager Fully Remote * Stafford, VA (http://maps.google.com/maps?q=Stafford+VA+USA+22554) Description KSA Integrationis a Service-Disabled ... Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government service. + Strong… more
- KSA Integration LLC (Quantico, VA)
- Customer Care Representative Marine Corps Wounded Warrior Call Center Quantico Quantico, VA (http://maps.google.com/maps?q=Quantico+VA+USA+22554) Description KSA ... training is for two weeks in the Wounded Warrior Call Center from 9:00 AM-5:30 PM. Upon...scheduled for shifts referenced above. Requirements + Current Active Tier 3 (T3) or National Agency Check… more
- KSA Integration LLC (Stafford County, VA)
- …Contingent Upon Contract Award Minimum Experience: + 4 years of experience in a call center /contact center environment. + 2 years of supervisory experience ... capabilities: (1) data analytics, (2) comprehensive veterans support, and ( 3 ) business process improvement. We are a rapidly growing...in a call center . Position Responsibilities: + Understand the… more
- CACI International (Washington, DC)
- …and brief next shift on operational activities + Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3 + Ensure management is aware of any ... to support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support to perform… more
- Northramp LLC (Washington, DC)
- …team that maintains and manages agency's network infrastructure systems, Data Center , IT networks and telecom circuits, switches, routers, firewalls, wireless Page ... and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution for… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... + Maintain and operate the classified and unclassified data center which houses the server farm. + Provide support...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CACI International (Springfield, VA)
- …Analytics, Behavior Analysis; etc. + **Cyber Security Operations** : CSOC ( Tier 1; Tier 2; Tier 3 ); Cyber Hunt; Cyber Threat Intelligence; Enterprise ... span across a variety of experience levels. Typical requirements call for a BA/BS Degree and between Two (2)...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- William C Brown Inc (Springfield, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- Lumen (Washington, DC)
- …excellent customer service skills + The desire to work in a complex 24x7 call center . + Demonstrated proficiency with trouble ticketing application as well as ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...helpdesk experience. + 5 + year of technical customer call center experience. + Associate degree in… more
- CACI International (Springfield, VA)
- …This will be for Shift 2-B Tuesday - Saturday 1400-2200 **Responsibilities:** + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution ... expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response to ... practical experience to software development, support, IT operations and on- call process improvement + Develop workflow in Python or...of experience with all design aspects of the data center support systems, to include AC/DC power, UPS, HVAC,… more
- TISTA Science and Technology (Hyattsville, MD)
- …the programs and functions relative to tasking and support for the Staging Center efforts + Works with staff members to develop appropriate responses to equipment ... years total) Clearance: + The ability to pass a Tier 4/HIGH Background Investigation Location: + Department of Veteran's...AM - 4:30 PM EST Time) + Landover Staging Center (LSC)7100 Old Landover RdLandover, MD 20785 TISTA Science… more
- Leidos (Arlington, VA)
- …Group is seeking a Linux administrator to work in the Network Operation Center (NOC) within the CESO environment. With the CESO program, the Defense Information ... - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog...Primary Responsibilities + Work to address End-user issues as Tier II ticket are escalated within ITSM. + Install… more
- General Dynamics Information Technology (Springfield, VA)
- …and objective judgments based on facts, information, and company procedures. + Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and ... Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center , Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP… more
- Huntington Ingalls Industries (Fairfax, VA)
- …reasonable accommodation will be responded to from this email address. Additionally, you may also call ### for assistance. Press # 3 for HII Technical Solutions. ... office is looking to expand our division and continue our ability to win Tier I contracts within the defense industry. Mission Technologies is searching for a… more