- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II ** with GDIT. A career in enterprise IT means connecting… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier...and operating environment. Qualifications: + DOD 8570 IAT Level II or higher certification required (ie, Security+ CE) + ... Salary: $55,000.00 - 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy,… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- Leidos (Washington, DC)
- …The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** position. This position will be part of a ... related) for both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to customers with hardware,… more
- System One (Quantico, VA)
- Help Desk Technician Quantico, VA - Onsite Active Top Secret or TS/SCI preferred Must be Security+ certified This position is a 1-2 months contract with the ... and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues...to escalation. Qualifications: + 3-5 years experience in a help desk or technical support role. +… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... where a ticket has been dispatched from the Service Desk or identified by the on-site user base *...a Public Trust clearance * Past experience providing IT ( Tier II ) support in a Windows office… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and problems. + Develop and maintain an automated, on-line, easily accessible, user self- help feature or knowledge base (ie, " Tier Zero") capability including a ... Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and operations on a large,… more
- Epsilon, Inc (Alexandria, VA)
- …aforementioned conditions. + Two (2) or more years of experience in a Call Center/ Help Desk environment. + Direct experience with Active Directory; ServiceNow or ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...assessments, and security audits to identify security gaps. + Help develop and maintain security documentation, including system security… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …(including operating system updates). + Assist Service Desk technicians as needed with Tier I and Tier II troubleshooting. + Patching of desktop systems, ... DOD TS/SCI (as recorded in DISS). + Currently possess DoD 8570.1-M IAT Level II . + Currently possess a Computing Environment certification or must be obtained within… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- Leidos (Washington, DC)
- …Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. The Unified ... new solutions and validate their suitability for Navy environments. + Providing occasional Tier 3/ Tier 4 support to Operations. + Identifying technology and… more
- ManTech (Washington, DC)
- …team in **Washington, DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, ... where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that… more
- TEKsystems (Arlington, VA)
- …be required, US Citizenship is required A TS/SCI Clearance and an IAT II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support ... Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming...record, update, and document requests using the IT service desk system and any other duties as assigned by… more