- Fair Haven Community Health Care (New Haven, CT)
- …high-quality medical and dental care, regardless of ability to pay. Job purpose The Call Center Representative works closely with patients and clinical ... and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule… more
- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. + ... Identifies problems and relevant issues in semi - routine situations and assesses using standard procedures. + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules,… more
- Securitas Security Services USA, Inc. (New Haven, CT)
- …SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative , Dispatch or Camera Monitoring this is a ... great fit for you; if not, this is an exciting introduction to a career in the security industry. **Are you interested in being part of our Team?** * Apply quickly and efficiently online * Interview from the convenience of your own home * Weekly pay every… more
- Lincoln Financial Group (Hartford, CT)
- …**The Role at a Glance** We are excited to bring on a **Customer Service Representative ** to join our fast paced, high volume contact center team supporting our ... grow in this fast-paced environment. As a Customer Service Representative , you will serve as the first point of...the appropriate systems. You will take ownership of each call working to deescalate customer concerns as needed. +… more
- Conviva (Hartford, CT)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written… more
- CVS Health (Hartford, CT)
- …May track and trend data. Coaches, trains and assists in the development of call center staff, as required. + Participates in and/or leads special ... : + Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and… more
- Merck (Hartford, CT)
- **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric ... to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge… more
- Quadient (Milford, CT)
- …including 1+ year continuous. + Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key ... through digital and physical channels . The Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers,… more
- CAI (Hartford, CT)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative , you will provide first level support and resolution to provider… more
- Highmark Health (Hartford, CT)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Highmark Health (Hartford, CT)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- US Bank (Hartford, CT)
- …Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls. Discusses and assesses ... grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared… more
- HomeSafe Alliance (Hartford, CT)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...customers, internal colleagues, and external partners. + Ensures first call resolution through problem solving and effective call… more
- HomeSafe Alliance (Hartford, CT)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Overnight Contact Center Supervisor **_HomeSafe Alliance_** is the single global...processing customer orders. + May function as a designated representative for designated accounts. + May lead and train… more
- Fresenius Medical Center (New Haven, CT)
- …manager and other parties per the Adverse Event Report requirements. May be assigned to in- center patient care on an as needed basis + Review and comply with the ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
- Fresenius Medical Center (East Hartford, CT)
- …to review and revise these plans. + Consistently meets sales & marketing call objectives as established by management. Maintains accurate and timely account data and ... completes call reports as required. + Conducts professional sales presentations...physical demands and work environment characteristics described here are representative of those an employee encounters while performing the… more
- Sutherland Global Services (Hartford, CT)
- …or equivalent + 1-2 years of experience working in a high-volume call center environment as a customer service representative + Effective verbal and written ... simple and complex inquiries + In times of high call volumes, phone calls may be received back-to-back with...& Specific Details + Information provided on the phone call + Routing Pathways + Self-Service Options + Assisting… more
- Newtown Savings Bank (Newtown, CT)
- …procedures, and goals, with respect to the overall operation of the Customer Service Center ( Call Center ). This position provides customer service through a ... Call Center environment while strictly following all Regulatory Guidelines and...each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable… more
- Stanley Black and Decker (New Britain, CT)
- …Interpreting KPI's + Effective communication skills + 2-3+ years of customer service experience; call center environment preferred (Comp / GPS Level eval) + High ... Senior Customer Service Representative -United States- New Britain, CT, Towson, MD or...you'll be part of our Tools & Outdoor Contact Center team as a hybrid employee. In this role… more
- Fiserv (Hartford, CT)
- …ongoing operation of key IBM and DELL software products: TDMF, Control Center and Mainframe Enablers + Participate in disaster recovery infrastructure: plan, build, ... and test + Provide 24x7 on- call rotational support as required **What you will need...money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address.… more