- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Newtown Savings Bank (Newtown, CT)
- …drive innovation and continuous improvement across the Customer Service Center. Customer Experience & Quality Assurance Monitor service ... is seeking a high-energy leader for the role of Customer Service Center (CSC) Manager. The CSC...maintain comprehensive training programs for the Customer Service Center (CSC). Facilitate ongoing check-ins and quality… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Kelly Services (New Haven, CT)
- …Shift: 7:00am-3:30pm OR 8:30am-5:00pm Employment Type: Contract to Hire Summary: The Quality Assurance /Production Associate holds a dual role, supporting both ... the Quality Assurance (QA) and Production teams to...smoothly. In QA, you'll manage company training records, review customer complaints, and assist with initiating or reviewing change… more
- LATICRETE International (Bethany, CT)
- …position supports the Customer Experience (CX) groups (Technical Services, Customer Service , Digital Education and Quality Assurance ) as well as the ... improvements. + Participate in the investigation and settlement of customer service and product complaints diplomatically and...collateral. + Represent CX in management meetings and ISO quality system reviews and audits as well as ISO… more
- Liberty Bank (Middletown, CT)
- …will assist in the delivery of all new hire and ongoing training for the Customer Service Center. In addition, the CSC Training & Development Specialist will be ... responsible for quality assurance and reviewing and scoring recorded...and presenting new hire and ongoing training in the Customer Service Center. + Training programs include… more
- CVS Health (Waterbury, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Aquarion Water Company (Monroe, CT)
- …Principal Responsibilities + Coordinate with Water Quality Management Team on water quality management, compliance, and customer service issues for all ... and New Hampshire systems as requested. He/She supports the Customer Service and Laboratory Services functions of...monitoring plans. + Responsible for sample site selection and quality assurance of sample sites in all… more
- CVS Health (Wallingford, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Southbury, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Otsuka America Pharmaceutical Inc. (Hartford, CT)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Masonicare (Rocky Hill, CT)
- …within the Food Service department, the Assistant Manager assumes responsibility for quality assurance and customer service excellence within the ... train and develop team members to prioritize resident needs and exercise customer service excellence in a professional setting. + Conduct pre-shift meetings with… more
- IBM (Southbury, CT)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Aaron's Inc (Waterbury, CT)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Conduent (East Hartford, CT)
- …This person will work in collaboration with Operations Management, the Trainers, and Quality Assurance to ensure staff are meeting contract requirements as they ... relate to call handling, customer service , and accuracy. Qualified candidates will...performance. This includes but is not limited to Productivity, Quality and Attendance. + Effectively listening and communicating clearly… more
- Datavant (Hartford, CT)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Hartford, CT)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- IQVIA (Oxford, CT)
- …+ Manage and attend relevant internal meetings, as assigned. + Contribute to enhanced customer service through timeliness and quality of communications and ... **Client Service Director, Medical & Scientific Communications** **Overview** Simpson...+ Drive long-term planning of assigned accounts including timelines, quality assurance , SOP creation and adherence, and… more
- CVS Health (Hartford, CT)
- …objective of this role is End-to-End ownership of one of our Aetna Tech NextGen customer service applications and to be the custodian of product quality . ... identifying issues? Do you have the drive to exceed customer expectations, then read on! The mission of the...This includes defining the overall quality assurance strategy, including automation strategies, test methodologies, tools, and… more
- Oracle (Hartford, CT)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more