- Wolters Kluwer (Waltham, MA)
- …8 days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- Forrester (Cambridge, MA)
- …of Forrester's digital customer success organization, the Senior Digital Engagement Manager is responsible for the value delivered to Forrester's largest ... future. **About This Role:** We are looking for a customer success professional who can assist us...clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies. This… more
- Staples (Framingham, MA)
- …(BA or BS) required. + Experience: 5-8 years of experience in retail sales, customer engagement , or field operations. + Influence: Proven ability to influence ... The ** Manager of Selling and Engagement ** plays...Engagement ** plays a pivotal role in activating Staples' customer -first selling culture across all retail stores. This role… more
- Sanofi Group (Cambridge, MA)
- … manager support, development and sharing of best practices **The Field Engagement Manager primary responsibilities include the following:** + Own, build and ... **Job Title:** Manager , Field Engagement **Location:** Cambridge, MA,...displays and exhibits). This position is heavily focused on customer service and a willingness to work with cross-functional… more
- Amazon (Boston, MA)
- …Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Amazon (Boston, MA)
- …Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... You will also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product. The environment encourages… more
- ISC2 (Boston, MA)
- …and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- MongoDB (Boston, MA)
- Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... the corporate segment. **Responsibilities and Impact:** + Leadproactiveand innovative customer engagement initiatives in close collaboration withMarketing,… more
- Pegasystems (Boston, MA)
- …to drive our client's success . **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and **expanding ... relationship with multiple people in the account to expand engagement with stakeholders across the customer organization... customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data… more
- iCIMS (Boston, MA)
- **Job Overview** The Technical Success Manager (TSM) plays a critical role in ensuring customers achieve measurable success with the iCIMS Talent Cloud and ... on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success… more
- SHI (Boston, MA)
- …experience, realize their return on investment, and are satisfied with their marketing engagement . The success manager will collaborate cross-functionally to ... of our top partners to the partner brand pages. The Partner Marketing Success Manager is responsible for maximizing partner value and delivering measurable… more
- CVS Health (Boston, MA)
- …opportunities and ensures profitable revenue and growth to Aetna. + Owns the customer lifecycle - from implementation to engagement strategies and contract ... understanding of data analytics. **REQUIRED QUALIFICATIONS** **Minimum 5 years' client engagement and program success experience.** **Background in healthcare… more
- PagerDuty (Boston, MA)
- …+ Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at ... in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer… more
- Capital One (Boston, MA)
- …with self-service access to relevant security, privacy, and compliance information. + Customer Engagement : Act as a trusted technical and security advisor, ... Senior Manager , Customer Trust & Field Security...challenges. You will drive transparency, thought leadership, and strategic engagement , ensuring our security posture aligns with industry best… more
- Hilton (Boston, MA)
- …of:** + As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, ... and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_… more
- Paper Source (Wellesley, MA)
- …proper emphasis on building an incredible team and creating positive employee experiences. Success will come from your engagement and accountability in the ... **87587BR** **Title:** Assistant Store Manager **Location/Division:** MA - Wellesley - Wellesley -...* Develop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching;… more
- Humana (Boston, MA)
- …product decisions are validated through A/B testing and data analysis. + Establish success metrics (eg, engagement uplift, gap closure, reward adoption, member ... a cutting-edge Next Best Action (NBA) platform to enable personalized engagement , gamified incentives, and advanced agentic AI decision-making across our… more
- Santander US (Raynham, MA)
- …innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success . An exciting journey awaits, if ... Branch Manager , Raynham, MA Country: United States of America...performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations.… more