- Insight Global (Boston, MA)
- …looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is primarily a ... Skills and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer … more
- NuAxis Innovations (Boston, MA)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...(MAC) **Education/Certification:** The ability to obtain at least one ( 1 ) of the following: + Current Microsoft Certified exam… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...through phone, email or work management system for all tier 1 calls. * Perform all … more
- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...through phone, email, or work management system for all tier 1 calls. * Perform all … more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Robert Half Technology (Boston, MA)
- Description Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of ... rapid resolution to end-users IT related issues via email, telephone, self- service requests, and in-person interactions. + Ensure efficient and effective management… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more
- Fujifilm (Boston, MA)
- …_( 1 /6/2025 7:06 PM)_ **_Requisition ID_** _2024-32947_ **_Category_** _Customer Service /Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare America ... heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides...head to work on equipment that is on a desk , on the floor, or mounted to the ceiling,… more