- ASM Research, An Accenture Federal Services Company (Cheyenne, WY)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Cheyenne, WY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Cheyenne, WY)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CenterWell (Cheyenne, WY)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Cheyenne, WY)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Datavant (Cheyenne, WY)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Cheyenne, WY)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Veterans Affairs, Veterans Health Administration (Cheyenne, WY)
- …that the four dimensions of care are continuously evaluated and improved: Access. Quality of Care, Customer Service /Patient Satisfaction, and Utilization ... for any damaged, end of life cycle, or missing equipment. Oversight of Performance Improvement/ Quality Assurance /Utilization Review and evaluation to ensure… more
- Microsoft Corporation (Cheyenne, WY)
- …for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. ... directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support. + Applies advanced diagnostics and… more
- Oracle (Cheyenne, WY)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Cheyenne, WY)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Meta (Cheyenne, WY)
- …closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in ... to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to...supporting our network, you will be expected to drive quality into the metrics we report to assist us… more
- Oracle (Cheyenne, WY)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Fujifilm (Cheyenne, WY)
- …with our MI Marketing Operations team, product owners, sales leadership, finance, quality assurance , legal and order management. The CPQ Product Marketing ... from cross-functional stakeholders, including Marketing, Sales, Order Management, TAC / Customer Service , and Support Contracts translating business needs into… more
- Oracle (Cheyenne, WY)
- …with cross-functional teams, including design, development, technical program management, quality assurance , and other internal stakeholders across multiple ... Ensure seamless communication and coordination to deliver products on time and with high quality . ** Customer Advocacy and Product Success** Serve as the voice of… more
- Oracle (Cheyenne, WY)
- … quality product is provided to the end users through extensive testing and quality assurance processes. The work you do will contribute to the successful ... systems and improve the lives and healthcare experience for active duty service members, veterans, and their care teams. Responsibilities + Support manual testing… more
- Zurich NA (Cheyenne, WY)
- …or fraud potential to the appropriate internal teams for further investigation. ** Customer Service & Communication:** + Deliver exceptional customer ... explanations of claim status, decisions, and next steps, fostering trust and confidence. ** Quality Assurance & Risk Reporting:** + Maintain high quality … more
- Coinbase (Cheyenne, WY)
- …services * Advanced experience in project management, analytics or quality assurance . * Advanced degree in business, finance, customer experience and/or ... an individual who has a passion for making the customer experience seamless and fantastic. You have a strong...blockchain. * Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. * ITIL V4 Foundation certification * SQL… more
- Oracle (Cheyenne, WY)
- …and insights to internal teams to ensure seamless day-to-day operations. 14. Quality Assurance : 15. Implement robust testing and validation procedures to ... or Master's degree preferred. 11. Willingness to travel as required. 12. Strong customer focus and commitment to delivering high- quality support. 13. Passion for… more
- Ford Motor Company (Cheyenne, WY)
- …field. + 8+ years of experience in embedded software Verification & Validation or Software Quality Assurance , with at least 3 years in a leadership or managerial ... vision of a fully electric transportation future. EVDD is customer -obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading… more