- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- Koniag Government Services (Chantilly, VA)
- …to complex issues. + User of Jira and Confluence systems (or similar) + Knowledge of IT service management ( ITSM ) frameworks and best practices. + ... Technology Solutions is looking for an excellent communicator with management consulting skills and familiar with Service ...with management consulting skills and familiar with Service Desk operations to lead a team of Tier… more
- CACI International (Chantilly, VA)
- …to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management ( ITSM ), patching cloud servers and ... Travel: None * * * The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working… more
- Leidos (Chantilly, VA)
- …be maintained with minimal training + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products + Superior verbal and written ... day-to-day Operations and Maintenance (O&M) support for all incident management events and outages + Collaborate with IT...Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) + Work with all corresponding… more
- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process...three months of hire * Experience working with an IT service ticketing system analyzing data *… more
- CACI International (Chantilly, VA)
- …will be on the integration of ServiceNow with upstream and downstream systems of IT Service Providers. This is a highly challenging position that requires strong ... Service Providers to support integration efforts into the IT Services Ecosystem + Facilitate requirements discussions and TEMs...(CSI) + Responsible for supporting and tracking enhancements for Service Provider + Ensure ServiceNow and ITSM … more
- CACI International (Chantilly, VA)
- …Sr. ServiceNow Engineer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management , Problem Management , Configuration Management . +… more
- CACI International (Chantilly, VA)
- …The ServiceNow Developer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management , Problem Management , Configuration Management . +… more
- CACI International (Chantilly, VA)
- …and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management . The Test Engineer will be responsible for ... to support our DoD customer to implement an enterprise IT service delivery model that provides consistent,...results, produce status reports, and assist with the defect management process. + Perform requirement analysis and work independently… more
- CACI International (Chantilly, VA)
- …a **Test Engineer** to support our DoD customer in implementing an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... on this program to implement and operate an enterprise ITSM system. The Software Tester will be responsible for...results, produce status reports, and assist with the defect management process. + Perform requirement analysis and work independently… more
- CACI International (Chantilly, VA)
- …Architecture:** * Design and implement scalable enterprise solutions for CMDB and IT Asset Management (ITAM) using ServiceNow and other relevant platforms. ... and Service Mapping, and integrations. * Solid understanding of ITIL/ ITSM frameworks and their application in enterprise environments. * Experience implementing… more
- ManTech (Chantilly, VA)
- …our team in the Chantilly, VA area. You will be responsible for the overall management and operation of the Service Center, ensuring efficient and timely support ... skills. **Responsibilities:** + Oversee the daily operations of the Service Center, including incident management , service...to support efficient problem resolution + Collaborate with other IT teams to ensure seamless service delivery… more
- CACI International (Chantilly, VA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... to support our DoD customer to implement an enterprise IT service delivery model that provides consistent,...Present and evangelize the solution to architecture guilds and management . + Work with business analysts and scrum master… more
- CACI International (Chantilly, VA)
- …ITOM Discovery, CMDB, and Service Mapping capabilities. + A strong understanding of ITSM and ITIL. + A proven track record in ITSM technologies and ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to… more
- CACI International (Chantilly, VA)
- …Sources Integrations in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS ... network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise… more
- ManTech (Chantilly, VA)
- …+ Experience using Agile methodologies on projects of a similar complexity as the IT environment. + Experience using ITSM (eg, ServiceNow). + Possess a current ... The Operations Lead will coordinate and manage all IT infrastructure activities at the Operations and Maintenance...systems engineering support for Windows and Software as a Service (SaaS) based systems. + Lead teams to troubleshoot… more
- ManTech (Chantilly, VA)
- …ability to build and maintain relationships with stakeholders. + Demonstrated experience with the IT Service Delivery to an ITIL/ ITSM framework similar in ... minimum of (8) eight years of experience in program management , with a focus on IT infrastructure...similar in size and scope + Demonstrated experience implementing service level agreements and performance metrics on a contract.… more
- Red River (Chantilly, VA)
- …HP Data Protector, WebLogic, and other major OEM's required + Working knowledge of Service Desk ITSM management solutions from ServiceNow, Splunk, and ... management , ticket handling and escalation, performance monitoring, advanced IT troubleshooting, technical run book creation and maintenance, infrastructure … more
- General Dynamics Information Technology (Quantico, VA)
- …but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, ... into opportunity as a **ServiceNow Administrator** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. Our work depends… more