- Navistar, Inc. (Lisle, IL)
- …sustainable transport solutions. As we embark on this journey, we are seeking an experienced Customer Experience ( CX ) Manager to guide and oversee our ... with content teams to ensure that all content across digital touchpoints supports the CX strategy and enhances the overall user experience . + Trend Analysis and… more
- CVS Health (Chicago, IL)
- …working together in a supportive, collaborative and agile environment. **Position Summary** The Manager of Retail Customer Experience will have primary ... responsibility for the day-to-day operations of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business results,… more
- Wolters Kluwer (Chicago, IL)
- …UX team in Wolters Kluwer Tax & Accounting North America. Under leadership of the Manager of CX /UX Design for Tax & Accounting North America, you'll have the ... ** CX /UX Research Consultant - R0042619** This is a...Behavioral Sciences, or related field) AND 2+ years User Experience Research or related research experience +… more
- Encore (Schiller Park, IL)
- Position Overview The Senior Manager , Customer Experience Measurement oversees the voice of the customer programs that drive engagement, satisfaction, ... Responsibilities * Manage and oversee the end-to-end delivery of CX programs, including customer journey mapping, voice...related field. Master's degree preferred. * 7+ years of experience in customer experience , … more
- Amazon (Chicago, IL)
- Description The AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program ... delivery. About the team We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and… more
- Microsoft Corporation (Chicago, IL)
- …Manager will also collaborate with Microsoft Security, Microsoft IT, Project Engineering, MS Customer Experience ( Cx ) teams, and other internal groups to ... manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate,… more
- SAP (Chicago, IL)
- …Relevant consulting or project implementation experience in software solutions. SAP Customer Experience ( CX ) knowledge of e-commerce, sales, customer ... early in their careers.** **Who youll become** The Specialist Customer Success Manager (S-CSM) works directly with... Success board area and give you the professional experience to be ready to serve our customers. We… more
- PNC (Chicago, IL)
- …needed to be successful in this position. **Preferred Skills** Accountability, Banking, Consulting, Customer Experience ( CX ), Customer Loyalty, Decision ... to contribute to the company's success. As a Branch Manager within PNC's Retail Branch organization, you will be...help them achieve financial well being. Creates a differentiated customer experience , making banking easy in an… more
- PNC (Chicago, IL)
- …needed to be successful in this position. **Preferred Skills** Accountability, Banking, Consulting, Customer Experience ( CX ), Customer Loyalty, Decision ... to the company's success. As a Business Center Assistant Manager within PNC's Retail Branch organization, you will be...branded sales process to proactively achieve sales targets and customer loyalty. + Drives the employee engagement experience… more
- Sprinklr (Chicago, IL)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... Description** Sprinklr is looking for a Sr Solutions Consulting Manager to serve in as a strategic partner to... experience in presales or solutions consulting + Experience in a customer facing role in… more
- ServiceNow, Inc. (Chicago, IL)
- …of building the next generation of products & capabilities that will transform our customer & employee experience . Does your resume show years of building ... innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to...in this role you have:** . 8+ years of experience as a Product Manager , Product Owner,… more
- Cognosante (Cook County, IL)
- …to deliver exceptional public services and programs. Our multi-faceted technology and customer experience ( CX ) solutions achieve program outcomes, solve ... Support Center (PSSC) to provide a broad range of customer and provider experience lifecycle management support...and objectives. **What is the position?** The Quality Assurance Manager is to provide QA support to monitor performance… more
- CIBC (Chicago, IL)
- …Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Client Relationship Management, Coaching, Customer Experience ( CX ), Long Term Planning, People ... visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** The Client Service Manager is a critical point of contact for all service related… more
- Amazon (Chicago, IL)
- …greater than 200 million members across 20+ countries. As a Sr. Technical Product Manager on the Prime Science Team you will be responsible for working closely with ... inform Prime's strategic investments and help build solutions that personalize a member's experience with the Prime Program. You will be responsible for diving deep… more
- GE HealthCare (Chicago, IL)
- …Work in lockstep with application or domain leaders as a Senior Technical Product Manager to create a clear strategic direction that will be delivered by the product ... Work with cross-functional teams to deliver features and products. Conduct customer and stakeholder interviews and elaborate on personas. Collaborate with PM… more
- Qualtrics (Chicago, IL)
- …industry verticals + Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among ... customers **Things You'll Do** + Serve as the long-term customer relationship manager and product expert to... customer challenges coupled with a commitment to customer experience and satisfaction + We love… more
- PNC (Western Springs, IL)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... Holds partners accountable for routine updates and referral follow up. + Customer experience management--differentiates the customer experience … more
- PNC (Melrose Park, IL)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... and leads tellers by example to deliver a unique customer experience aimed at improving customer...transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.… more
- CIBC (Chicago, IL)
- …Business Banking, Business Development, Business Opportunities, Client Relationship Management, Customer Experience ( CX ), Lending, Portfolio Management ... guidelines and controls. + _For People Managers:_ As a manager of people, this job must ensure all employees...Preferred Formal Education: Bachelor's Degree + Minimum 10 years' experience as a Commercial RM and a minimum 3-5… more