- Ivyhill Technologies LLC (Bethesda, MD)
- …for the National Capital Region (NCR). Duties and Responsibilities + Will listen to call center agents ' phone calls to determine patient experience. A ... need for Quality Assurance (QA) Specialist II for its Call Center located in Bethesda ,...perform statistical analysis. + Have the working knowledge of Call Center metrics, agent behaviors… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is a seeking Call Center Agents for our project located in Bethesda ,MD. The qualified candidates will provide call center /appointment ... Must be able to handle inbound calls with each agent 's average handle/transaction time per month of less than...based on the booking protocols and /Referral notes. + Call center Agents shall utilize… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …for the National Capital Region (NCR). Duties and Responsibilities + Will listen to call center agents ' phone calls to determine patient experience. A ... MD. The qualified candidate will perform QA tasks in call center environment to ensure our customer...work standards, policies, and procedures. + Complete all monthly Agent reviews in conjunction with the Lead Agents… more