- ABBTECH Professional Resources, Inc. (Washington, DC)
- …Service Cloud). The CSR is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating primarily from chat ... and deliver a seamless customer experience. + Follow established contact center guidelines and protocols, including adhering to service level agreements (SLAs)… more
- HighPoint (Tysons Corner, VA)
- …service and handling sensitive information within a high-volume call center environment. The Customer Service Representative shall effectively manage ... Customer Service Representative HighPoint Digital's professionals focus exclusively on helping...+ Ability to operate in a high-volume metrics driven call center environment + Ability to be… more
- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in...personnel so classified. The physical demands described here are representative of those that must be met by an ... area at our WMATA contract is hiring for a Call Center Operations Manager. As the ...legally protected status. The physical demands described here are representative of those that must be met by an… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I ... identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed...be discriminated against on the basis of disability. Keyword: Member Service Representative From: United States Senate Federal Credit… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve… more
- TEKsystems (Herndon, VA)
- …and control policies/procedures, preventing fraud and protecting member assets Enterprise Req Skills Call center Top Skills Details * Minimum 1 years' experience ... Job Title : C ustomer Service Representative Description * Handle member customer service needs...* Customer service experience, with banking, credit union, or call center experience preferred Worksite Address 200… more
- CenterWell (Washington, DC)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... put health first** The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs...to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting… more
- AbbVie (Alexandria, VA)
- …to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies ... to meet or exceed on those objectives. + Create pre- call plan objectives and execute post- call evaluation...position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry… more
- Akina Pharmacy (Sterling, VA)
- …of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. + Strong Communication Skills: + Exceptional verbal ... Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the...and the ability to meet performance metrics such as call quality, average handle time, and first- call … more
- Robert Half Office Team (Washington, DC)
- …entry and assurance tasks along with customer service duties, all within a call center environment. Responsibilities: * Efficiently handle data entry tasks ... Description We are in search of a Customer Service Representative to join our team in the non-profit sector,...Microsoft Word and Excel * Strive for excellence in call center customer service and order entry… more
- CAI (Washington, DC)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...service preferred. + Experience in a healthcare customer service call center setting. + Strong communication skills,… more
- TruGreen (Gaithersburg, MD)
- …Associate's degree preferred. + 2-3 years of customer service experience required + Call center or related experience strongly preferred **Knowledge, Skills, and ... provides feedback and/or training as needed. + Monitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness. + Reviews… more
- Bausch + Lomb (Washington, DC)
- …We are seeking a motivated and experienced **Ocular Specialty Field Sales Representative ** (OSR) to join our dynamic regional sales team. Reporting to the ... updates + Use and refine clinical selling techniques that will enable the representative to bring value and influence customer thinking about the ways they can… more
- Robert Half Office Team (Washington, DC)
- …inbound calls and managing a multi-line phone system * Prior experience in a call center customer service environment * Demonstrable skills in providing superior ... of Columbia, and we're actively seeking a Customer Service Representative to become a part of our team in...email correspondence * Familiarity with both inbound and outbound call handling * Proficient in Microsoft Word and Excel… more
- US Bank (Washington, DC)
- …grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ... in the St. Louis, MO market (within 30 miles).** The Sales Representative develops profitable new business account relationships and increased profitability from… more
- CVS Health (Annapolis, MD)
- …be self-sufficient **Preferred Qualifications** - Experience with working remotely in a call center setting - Experienced with Medicaid and Medicare ... PM EST, Monday through Friday As a Member Service Representative , you will be providing telephone assistance to Aetna...form, ability to meet performance standards, attendance requirements and call quality goals - Must be able to work… more
- Highmark Health (Washington, DC)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Evolent (Washington, DC)
- …At least 1-2 years in a customer service role, in a healthcare setting is required. + Call Center Experience: At least 1 year in a call center ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- Robert Half Office Team (Washington, DC)
- …inbound calls, demonstrating excellent verbal communication skills. * Previous experience in a call center customer service role, displaying a strong ability to ... Description We are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In… more
- Sharecare (Washington, DC)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com. **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more