- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Evolent (Washington, DC)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. + **Service Requests & Incident Management :** Efficiently handle ... Incident Management processes. + **Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend… more
- V2X (Springfield, VA)
- …and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this contract. The ... WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and experience… more
- EchoStar (Gaithersburg, MD)
- **EchoStar** has an exciting opportunity for a ** Contact Center Quality Analyst** in our **Hughes Network Systems** division. This position will be located at ... ensuring that customer service consistently meets high quality expectations within the contact center environment. + Generate comprehensive quality reports for … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- Amazon (Herndon, VA)
- …AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, ... looking for a professional who has demonstrated deep people management expertise and the ability to build high-performing teams...team Our mission is to develop the best Data Center workforce on Earth. We do that… more
- Georgetown Univerisity (Washington, DC)
- …in the world. Requirements As a top academic health and science center in the United States, Georgetown University Medical Center (https://gumc.georgetown.edu/) ... clinical research for non-oncology clinical trials administered at Georgetown University Medical Center (GUMC). By providing this service, the goal is to strengthen… more
- Brennan Center for Justice (Washington, DC)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...implementing feedback, and to accepting strategic direction from organizational management . + Strong interpersonal and communication skills and the… more
- Fresenius Medical Center (Washington, DC)
- …represents FME on relevant coalitions related to legislative, regulatory and emergency management issues. This position oversees 3-6 direct reports and manages all ... regulatory activities. Develop issues agenda proactively in collaboration with operations management personnel and Business Unit counsels. * Interact with federal… more
- Amazon (Arlington, VA)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of...experience (for external candidates) resources experience - Experience in contact center operations - Bachelor's degree -… more
- Capital One (Mclean, VA)
- Center 3 (19075), United States of America, McLean, Virginia Manager, Product Management - HR Data With more than 50,000 associates employed, Capital One has a ... data-driven decisions on growing, managing, and equipping its diverse workforce . Capital One's HR Data team is hiring product...military experience + At least 3 years of product management experience or at least 3 years of experience… more
- US Bank (Washington, DC)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... what you excel at-all from Day One. **Job Description** The Labor Management Relationship Manager (RM) is responsible for conducting business development activities… more
- SHRM (Alexandria, VA)
- …manager role. + A minimum five (5) years of progressive experience in operations, contact center or knowledge management + Demonstrated strong public ... scheduling of HR Knowledge Advisor Lead Specialists and HR Knowledge Advisors, workforce management and planning, managing internal requests for HR expertise… more
- SHRM (Alexandria, VA)
- …change management initiatives and process improvement programs across the center . + Develops and leverages workforce staffing models allowing flexibility ... Center into an efficient and valuable organizational resource embracing workforce management including utilizing Customer Experience, technology and… more
- Marriott (Bethesda, MD)
- …regular reporting from BPOs to ensure compliance with company objectives. Operations and Workforce Management : + Oversee the daily operations of outsourced sales ... third-party business process outsourcing companies (BPOs) to supplement Marriott's Customer Engagement Center (CEC) workforce . This role is integral in ensuring… more
- Management Concepts (Tysons Corner, VA)
- …to employ Veterans, is highly desirable. Experience working in an American Job Center (AJC) or State Workforce Agency is most preferable. Expert knowledge ... who have served in uniform, those transitioning from military service, and their spouses. Management Concepts is contracted by DOL VETS to run the NVTI program. NVTI… more
- ISC2 (Alexandria, VA)
- …Power Point, Outlook), internet and web applications + Working knowledge of call center technologyand contact center KPIs **Education and Work Experience** ... experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and...unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you… more
- TD Bank (Silver Spring, MD)
- …and resolving gaps + Provides coaching, mentorship and guidance to teammates + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- Huntington Ingalls Industries (Fairfax, VA)
- …ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and ... Mission Technologies Program Manager, with the primary goal of learning program management principles, technologies, and core operational functions, as well as the… more
- Chenega Corporation (Washington, DC)
- …the Department of the Interior Indian Affairs. The Office of Information Management Technology (OIMT) provides information technology support and services to the ... and the Bureau of Indian Education (BIE). The Office of Information Management Technology also provides limited technical support for other related, but independent… more