- NuAxis Innovations (Washington, DC)
- …recovery if possible. + Use remote control tools to assist and resolve customer Incidents as initial resolution , providing warm handoff escalation of Incidents ... **Tier I Service Desk Specialist ** Location **Washington, DC** \# of openings **1**...a federal IT company on a mission to make customer experience (CX) the center of every government solution.**… more
- Dentons US LLP (Washington, DC)
- …of core business functions. The successful candidate will take ownership of resolution of production issues, implementation, and maintenance of the overall data ... a good team player. + Able to demonstrate excellent client/ customer facing skills. + Strong problem solving and analytical...problems and issues to others and contribute to their resolution . + Able to make decisions and remain calm… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …The incumbent also assists Bus Operations Managers with safety performance monitoring, customer complaint resolution , and coordination with internal and external ... Transportation Investigation Specialist Job ID: 251064 Location: MD-Metro Bldg New...accidents, recommends route or schedule adjustments, and assists with customer complaint resolution related to collision events.… more
- PDS Defense (Herndon, VA)
- **Call Center/ Customer Service** ** Customer Resolution Specialist ** Herndon, VA Posted: 12/4/2025 Job Description Job ID#: 214547 Job Category: Call ... Type: Associate - W2 Shift: 1 **PDS Defense, Inc. is seeking a Customer Resolution Specialist , in Herndon, VA. Job ID#214547** **Job Description:** The … more
- PDS Tech Commercial (Herndon, VA)
- **Lead Critical Mission Support: Become an AOG Customer Resolution Specialist with PDS Tech Commercial** Location: **Herndon, VA** | Payrate: **$28+ DOE** ... in the aerospace industry to hire a highly capable **Aircraft on Ground (AOG) Customer Resolution Specialist ** . In this critical role, you will be at the… more
- PDS Defense (Herndon, VA)
- …in Herndon, VA. Job ID#214548** **Job Description:** The Aircraft on Ground (AOG) Customer Resolution Specialist is responsible for reviewing, validating, ... **Call Center/ Customer Service** **AOG Customer Resolutions Specialist ** Herndon, VA Posted:...alternative solutions and facilitate the collaboration with between the customer and available resources to achieve resolution … more
- The Hertz Corporation (Washington, DC)
- …Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for ... all inquiries + Follow up in timely manner to ensure resolution was met and customer has been notified + Maintain complete professionalism in all communication… more
- CVS Health (Washington, DC)
- …on their path to better health. In this role, a Resolution Team Specialist will provide a high level of customer service, resolve escalations, and report ... with heart, each and every day. **Position Summary** A Resolution Team Specialist advocates for the patient...a deep understanding of Coram processes and learn how customer service impacts a patient's journey from intake to… more
- General Dynamics Information Technology (Vienna, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise ... operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help...2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is hiring for a Journeyman Customer Support Professional (IT Specialist ) with an active Secret clearance to provide outstanding desk-side ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7174/journeyman- customer -support-professional-%28it- specialist %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Arlington_ **ID** _2025-7174_… more
- SolomonEdwards (Annapolis, MD)
- …For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to ... - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or...Interact with multiple departments to expedite processing and/or issue resolution . - Perform other related duties as required and… more
- Amazon (Arlington, VA)
- …for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) ... as a leading technology platform? AWS Customer Service provides global support to a wide range...and features - Work with AWS teams to drive resolution of issues for customers - Making sure internal… more
- Owens & Minor (Annapolis, MD)
- …factors such as experience, skills, education and location. Ensures that the customer is satisfied with company products and services. Works closely with Sales ... Account Executives and oversees day-to-day relationship with customer . Ensures schedules and budgets are met according to contractual agreements. Travel within… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint ... complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call... partners with Tier 1 staff to improve first-call resolution , collaborates with Tier 3 engineers on root cause… more
- STG International (Rockville, MD)
- …RMO review, and when working through the determinations. The Registered Nurse Case Review Specialist will address examinee and customer concerns and be able to ... STGi is currently seeking a Registered Nurse-Case Review Specialist . The position is remote and open...Medical Officer (RMO) determinations will be sent to the customer agency and their employees (as applicable) via secure… more
- Deloitte (Mclean, VA)
- Salesforce MarTech Specialist Senior Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative ... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its contract with the Integrated Referral Management and Appointing Center ... coordinating authority for appointing and referral management. The QA Specialist I will ensure that the IRMAC meets specific...via the MICA report. + Data input of the Customer Feedback Server. + Review database for mis-bookings and… more
- Educational Testing Service (Washington, DC)
- …to power human progress worldwide. POSITION SUMMARY The Digital Workplace Collaboration Specialist is a subject matter expert in collaboration services with a ... particular interest in AI platforms to enhance productivity. The specialist collaborates with technology partners, vendors, product managers, Information Security,… more
- St. George Tanaq Corporation (Washington, DC)
- …visit https://tanaq.com/tanaq-technical-services. **About the Role** We are seeking a **SharePoint Specialist ** to support our federal government customer . The ... SharePoint Specialist WFH Flexible*Remote from MD, VA, DC (http://maps.google.com/maps?q=Washington+DC+USA) Job Type Full-time Description **Overview** Tanaq… more
- Travelers Insurance Company (Washington, DC)
- …in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. ... investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution . Provides consulting and training and serves as an… more
