- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- TEKsystems (Washington, DC)
- …in the Washington, DC area. Skills Help desk support, Help desk , Troubleshooting, Customer service , Service desk , Phone support, Support, ... on complex and sensitive topics, you will be handling customer support tickets Description Help Desk Technicians use their problem-solving skills to… more
- Cayuse Holdings (Washington, DC)
- …Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within ... **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse... customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + ... up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of… more
- General Dynamics Information Technology (Washington, DC)
- …and implement training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk performance metrics and identify ... Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support, Help Desk...Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work… more
- Allied Universal (Fairfax, VA)
- …positively impacts the communities and customers we serve. As a **Security Professional - Front Desk Customer Service ** in **Fairfax, VA** , you will serve ... clients in a range of industries. As a Front Desk Security Professional with Allied Universal, you will play...and care. You will utilize your customer service skills and technology proficiency to help … more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- NuAxis Innovations (Washington, DC)
- **Tier I Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... make customer experience (CX) the center of every government solution.**...are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more
- NuAxis Innovations (Falls Church, VA)
- … Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...devices in an enterprise environment. . Strong communication and customer service skills. . Ability to work… more
- General Dynamics Information Technology (Fairfax, VA)
- …3 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK TECHNICIAN III Advance how our customers operate while you ... advance your career. Join GDIT as a Help Desk Technician II and build an...the IT operations infrastructure. * Provide user support and customer service on company-supported computer applications and… more
- CyberData Technologies (Rockville, MD)
- … Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer -focused Help Desk Manager to lead and oversee a team ... and user satisfaction. Responsibilities: + Provide daily supervision and direction to the Service Desk team, offering phone and in-person support for users in… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Remote Support,Troubleshooting **Certifications:** Security+, CE - ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our ... Service Desk Lead Job Category: Information...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more