- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...+ Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess a… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Level 1 Support,Remote Access,Technical Support,Troubleshooting **Experience:** 2 + years of ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level I...support + Receive, triage and route tickets to Tier 2 Help Desk accordingly +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize data for monthly status ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level 0 Transform technology into opportunity as a… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... adherence to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and refine training processes. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of… more
- General Dynamics Information Technology (Washington, DC)
- …be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...program support as a Tier 2 Service Desk Technician. Delivering excellent customer… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …AN IMPACT * Supervises help desk operations at the shift or small help desk level . Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service,Technical Support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help Desk Support,Information ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS- 2200-0600 SUNDAY-THURSDAY...3+ years of related experience Required certs: 1. Security+CE 2 . PWS 9.1 GDIT IS YOUR PLACE: * 401K… more
- Chenega Corporation (Arlington, VA)
- …Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. Top Secret ... Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... **Req ID:** RQ193550 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- Insight Global (Washington, DC)
- …Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors Degree with 2 + years of experience OR 4 years of experience (minimum ... (will be sitting on client site working directly with end users) Plusses: Entry level IT certification (A+, Net+, Sec+, etc. ) null We are a company committed… more
- GovCIO (Washington, DC)
- …teams and vendors to resolve issues that cannot be fixed at the service desk level . Strong problem-solving and technical skills are essential, along with ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier- 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
- General Dynamics Information Technology (Arlington, VA)
- … Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...is easily understood. You will need to maintain a high- level customer service focus, exhibiting expertise, courtesy, timeliness, and… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...PM. This is a full-time position offering fortune 500 level benefits, PTO, 401k, and monthly reimbursement for travel.… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …degree) + 3 years Help Desk or IT experience + At least 1 year experience as a help desk supervisor or 2 years as a help desk lead + Solid ... customer incidents and requests to resolution. The Full-Time Service Desk Supervisor oversees level one service ...specific procedures and processes. The candidate can expect to help other level 1 agents with supporting… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... **Req ID:** RQ192472 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk … more
- Leidos (Washington, DC)
- …service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... + Working closely with team members, including back office, Level II/III personnel, to diagnose, determine corrective actions, and...4 years of experience in an Help Desk environment. + Must have 2 years… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able… more