- Red River (Chantilly, VA)
- …tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor and ... making an impact? Join our team as the NOC Shift Supervisor II and take the lead ...Associate, Azure Administrator, Office 365 Fundamentals, ITIL Foundations, and/or Help Desk industry certification **Knowledge, Skills and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TekSynap (Fort Belvoir, VA)
- …with Office 365 and Microsoft products + US Citizen **Overview** We are seeking a Help Desk Specialist Lead to provide technical support for our customer ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Lead team of 6 Technical IT Specialists in...for DTRA users to enter, track and escalate Service Desk tickets, as wellas self-service actions (currently using Remedy)… more
- General Dynamics Information Technology (Arlington, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical ... required. + Use ticketing system to: + Proactively check help desk queue for new emails and...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...desk is 24/7/365,** **one/two rotational weekends and occasional shift work required.** **GDIT IS YOUR PLACE:** + Flexible… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT....Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Evolent (Washington, DC)
- …meet established customer service/contact center service levels/metrics + Staff the agent Team " help desk " and quickly respond to agent questions and guidance ... connected care journey. We are hiring for a Team Lead to join our Pharmacy Care Customer Service Team....throughout the assigned shift ; handle real-time escalations where appropriate + Coordinate and… more
- TekSynap (Fairfax, VA)
- …technical training and writing; information security; deployment of new capabilities; and help desk /end user support services to support existing systems ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + The Tech Lead / Senior Systems Engineer serves as the...Noise level: Medium + Work schedule: Schedule is day shift , Monday - Friday. + Amount of Travel: up… more
- TekSynap (Fairfax, VA)
- …technical training and writing; information security; deployment of new capabilities; and help desk /end user support services to support existing systems ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Acts as Lead Software Developer responsible for ensuring that the...Noise level: Medium + Work schedule: Schedule is day shift , Monday - Friday. + Amount of Travel: up… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to...identified gaps in performance and promote best practices. + Lead continuous improvement initiatives to enhance the quality and… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Northrop Grumman (Falls Church, VA)
- … lead will administer the CMMS tools at the enterprise level, coordinating help desk , access, and standardization of CMMS policies and information. They will ... May Consider Full Time Teleworking for this position + ** Shift :** 1st Shift (United States of America)...administrator for CMMS enterprise tool capabilities, they will coordinate help desk and access queries in conjunction… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk ... differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter....in Annapolis Junction, MD * US Citizenship Required * Shift : Monday - Friday 2pm-10pm or 3pm-11pm GDIT IS… more