- General Dynamics Information Technology (Annapolis Junction, MD)
- …to resolve routine issues and respond to customer inquiries GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full ... HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position * Queue Management/Coordination experience is desired * Day Shift 10am to 6pm GDIT IS YOUR… more
- Synergy ECP (Annapolis Junction, MD)
- Ticket Coordinator - Queue Coordinator 1 Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD) Description TheTicket Coordinatorworks ... as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and… more
- ManTech (Annapolis Junction, MD)
- …Ignite your Future** Currently, ManTech is seeking a motivated, career and customer-oriented Queue Coordinator (QC) to join our team in the Annapolis Junction, ... MD, or San Antonio, TX area. This is an onsite, shift position **(overnight Sunday through Thursday, 10 pm to 6 am EST (MD) or** **9pm-5am CST (TX** **).** **Responsibilities include but are not limited to:** + Review, assign, reconcile and support the… more
- Cardinal Health (Washington, DC)
- …and reimbursement processes and details of health care plans. + Manages a queue of technical or complex therapy and reimbursement questions from customers and ... applies judgment in resolving service and problems falling within established limits of authority and knowledge. + Meets key performance indicators including service levels, call volumes, adherence and quality standards. + Follows up with patients, pharmacies,… more
- HCA Healthcare (Dulles, VA)
- …HPF/MPF workflow queues (includes, but is not limited to, the Facility HIM Department Queue , all Coding Pend for Queues, Review Queues, Unknown Document Queue , ... suspension. + May serve as the Facility Privacy Official, Records Management Coordinator , RAC Coordinator , and/or perform state reporting duties. **What… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …equal to 8% of total inbound calls per month. + Caller wait in queue for the live appointment clerk/scheduler to schedule/cancel/reschedule should be <45 seconds on ... declined appointments into referral and coordinate care with Referral Management Coordinator . + Collaborate with Referral Management Reviewers to ensure proper… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …supporting help desk functions such as participating in a phone queue , preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). ... services with support from desktop technicians. + Acts as communication coordinator and situation manager during any critical incidents call bridge events.… more