- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** ** Tier 2 Service Desk Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements....to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) - Clearance Required **Department:** SOC **Location:** Washington, DC MindPoint Group is searching ... to the next level and join us as a Tier 2 SOC Analyst. You will play...provide a supportive environment for you to learn from senior SOC team members, cross-train with other positions, and… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... USCP customers Document all requests for service using the existing Help Desk ticketing...to reduce future problems Expected shift schedule: 6:00am - 2 :30pm You will excel in the role if You… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst ( Tier 2 ) - Clearance Required **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Incident ... to the next level and join us as a ** Tier 2 Incident Response Analyst** . You...provide a supportive environment for you to learn from senior SOC Incident Response Analyst, cross-train with other positions,… more
- ManTech (Washington, DC)
- …and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements (SLA). **Minimum Qualifications:** + ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...(6) years of experience + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- ManTech (Herndon, VA)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- Stratus Solutions (Washington, DC)
- …software and hardware failures. * Ability to analyze and assess customers' service requests and provide prompt technical solutions. * Must have experience working ... Company matches 100% of the first 3% contributed and 50% of the next 2 % contributed. * Fully paid long-term disability, short-term disability, and life insurance. *… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Defense Contract Audit Agency (Fort Belvoir, VA)
- …employment and Benefits at: https://help.usajobs.gov/index.php/Pay\_and\_Benefits. 1. This is a Tier 2 Senior Executive Service (SES) position with a ... information on submitting the ECQs, please review OPM's Guide to the Senior Executive Service Qualifications. OPM Candidate Development Program (CDP) graduates,… more
- Radiant Digital (Ashburn, VA)
- …potential for some office-based days at the closestClient office (Ashburn, Cary, or Temple Terrace). 2 days a week in the office. Tues/wed or Tues/thurs The Tier ... (Ashburn, Cary, or Temple Terrace). Key Responsibilities: *Lead and consult with Tier II SOC Analysts, providing expert insight and feedback on pertinent security… more
- General Dynamics Information Technology (Washington, DC)
- …customer service and communication skills while interfacing daily with senior executives (SES), senior ranking military officers, and other military ... Adjudication **Skills:** Documentations,Personnel Security Management,Problem Resolution,Program Security,Security Clearances **Experience:** 2 + years of related experience **US Citizenship Required:**… more
- BAE Systems (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide… more
- V2X (Springfield, VA)
- …+ What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information Technology (IT) Enterprise Service desk ... complex challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support… more
- ManTech (Chantilly, VA)
- …& Requirements** Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Senior Action Officer - Director's Action Group (DAG)** to join our ... to ensure smooth performance of the Directorate's mission and the senior leadership team's responsibilities. + Develop and provide preparatory briefings, data… more
- BAE Systems (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... **Job Description** BAE Systems is seeking Senior Linux System Administrators interested in supporting a...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Leidos (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... Analytics Business Area has a career opportunity for a Senior Systems Administrator to work at our Leidos site...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- CACI International (Washington, DC)
- …(just a few of the things you may do on any given day):** + Provide Tier I support for requests for service through email, phone, or in-person interaction with ... Help Desk Specialist - Senior Job Category: Information Technology Time Type: Full...USCP customers + Document all requests for service using the existing Help Desk ticketing system… more
- Parsons Corporation (Alexandria, VA)
- …company, has an immediate full-time, on-site, opening for a multi-platform, Senior IT (Systems) Administrator supporting Corporate IT infrastructure in Alexandria, ... of systems and applications in person and remotely. Resolve Level 1 & 2 issues with Windows desktops, Windows laptops, Linux servers, cloud (AWS) services,… more
- SGI Global, LLC (Arlington, VA)
- …for SCI access. Must have a current US Government Single Scope Background Investigation (SSBI)/ Tier 5 or equivalent (less than 4-1/ 2 years old) to be eligible ... SGI Global is seeking a Senior Level Identity Intelligence Specialist. The Senior...(DSIAS) to students attending the Basic RSO, RSO In Service , Assistant Regional Security Officer-Investigations, Foreign Service … more