- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... incident response and contingency planning. Required Qualifications + Active TS security clearance and eligible for SCI and NATO...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- General Dynamics Information Technology (Washington, DC)
- …issues + Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer ... a minimum of 4+ years' experience leading a Service Desk + Security Clearance Level: Active Top Secret + Certification: ITIL v3 or ITIL v4 Certification… more
- General Dynamics Information Technology (Washington, DC)
- …issues + Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer ... Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret /SCI **Job Family:** Program Management **Skills:**...your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... be US citizens with an active Department of Defense Top Secret Clearance with SCI eligibility. This...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Vexterra Group (Bethesda, MD)
- …Jenkins, Ansible, Salt, etc. * Knowledge of Atlassian software such as JIRA, JIRA Service Desk , Confluence, Bitbucket, HipChat, etc. * DoD 8570 IAT II ... include physical and virtualized environments * Set up administrator and service accounts, maintain system documentation, tune system performance, install system… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Belay Technologies (Laurel, MD)
- …seeking a System/Network Administrator (SNA) to join our intel team. This position is on the Service Desk , and the required schedule is 8 am to 4 pm Monday ... and in the enterprise. The person will + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more