- ICF (Reston, VA)
- …the CICD release methodology. **In this role, you will** + Serve as Tier 1 Help Desk support for ServiceNow applications deployed for our customer + ... is a rapidly growing, entrepreneurial, technology department, seeking a Tier 1 Help Desk Specialist...Maintain confidentiality **Basic Qualifications** + High School Equivalent + 1 + years of ServiceNow knowledge or experience… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology ... Service is looking to hire a Tier - 1 Help Desk Analyst to...superior customer service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system… more
- Farfield Systems (Fort Meade, MD)
- …degree or 5 additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, ... Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. (Candidate shall… more
- ManTech (Washington, DC)
- …STIGs for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our team. This role will… more
- ManTech (Herndon, VA)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that… more
- ManTech (Washington, DC)
- …Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that ... a motivated, career and customer-oriented **Service Desk Manager - Tier 3** to join our team. This role will...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...in coordination with the business. Qualifications: + Bachelor's and 1 years' experience or High School Diploma and 7… more
- COMSO, Inc (Fort Meade, MD)
- …a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability monitoring ... Help Desk Level 0 (PIPELINE) - TS/SCI w/...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk) and Tier 2 (Escalation) ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Linux, ServiceNow Platform,Unix **Experience:** 15 + years of related experience… more
- GovCIO (Hanover, MD)
- …and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, ... an enterprise mission system supporting personnel vetting. + Provide tier 2 trouble ticket resolution or escalation to ...timely, and accurate support. + Utilize ServiceNow to input, track and manage Help … more
- ProSphere Tek (Washington, DC)
- …Service Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/II/III Trouble Tickets. + Reviews Trouble Ticket to ensure that ... is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm;...24x7 in Oct (date is TBA). + Experience with ServiceNow ticketing system. + Possess knowledge of workstation administration… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk) and Tier 2 (Escalation) ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk) problem...of experience with Service Management (ITSM) is required. + ServiceNow System Administrator certification is required GDIT IS YOUR… more
- Warner Bros. Discovery (Washington, DC)
- …practices, to ensure efficient data storage and retrieval. + Create knowledge articles in ServiceNow for Tier 1 reference. + Execute project tasks under ... activities. You will collaborate with the tier 2 and tier 3 team members to help support, develop, design, test, implement and document systems and workflows… more
- General Dynamics Information Technology (Washington, DC)
- …proper handling of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains ... + Document all user requests and actions taken in ServiceNOW ticketing system. + Ensure all tickets worked include...help desk analysts **Qualifications:** Education: Associates Degree with 1 + year of IT experience or 3+ years IT… more
- Leidos (Washington, DC)
- …Local Area Network (C-LAN). Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and ... Site Lead on issues and daily tasking. + Providing Tier 1 and 2 support for multiple...Public Key Infrastructure (PKI) tokens. + Working with automated Help Desk tools such as Microsoft System Center, Remedy,… more
- Leidos (Lorton, VA)
- …and the Classified Local Area Network (C-LAN). Leidos is seeking a candidate to provide Tier 1 and 2 support for multiple domains with users locally and ... Site Lead on issues and daily tasking. * Providing Tier 1 and 2 support for multiple...Public Key Infrastructure (PKI) tokens. * Working with automated Help Desk tools such as Microsoft System Center, Remedy,… more
- GovCIO (Washington, DC)
- …the design and implementation of desktop images and HW BIOS updates. + Provides Tier 3 support for other EPA teams on end-user HW (desktops, laptops, etc), along ... Enterprise Engineers with patching and updating EPA-approved applications. + Coordinates with Tier 4 vendors as needed. + Supports the development and publication of… more
- GovCIO (Fairfax, VA)
- …provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They ... by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. + Interact with network services, software systems… more