- Amazon (Arlington, VA)
- Description This Senior Manager, Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working ... buying on the Amazon website. The position will also lead a team of customer experience...track record of customer satisfaction successes - Experience in a senior leadership position requiring… more
- Amazon (Arlington, VA)
- Description The team is responsible for the customer experience across a growing and strategic segment of products. From finding larger, more expensive products, ... obsessed and data driven candidate to improve the Customer experience , by leading strategic initiatives to...leading strategic initiatives to reduce defects. This person will lead large scale programs with direct customer … more
- Amazon (Arlington, VA)
- …be responsible for developing and managing our Amazon outsourced network customer experience initiatives and compliance processes, cultivating operational ... Customer Centric Company is seeking an all-star leader to join our Global Outsourcing (GO) team within...excellence and partnering with Amazon teams to positively impact customer experience . This is a high-impact, high-visibility… more
- Amazon (Arlington, VA)
- …an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable ... operational excellence and partnering with Amazon teams to positively impact customer experience . High focus on continuous improvement, innovation and… more
- Amazon (Arlington, VA)
- …technologically curious, and eager to drive improvements to AWS products and their customer experience ? Amazon is seeking a motivated professional with ... on the role of a Solutions Architect on our Customer Experience & Business Trends (CXBT) team....these studies. You will collaborate with product/engineering/sales teams and senior leaders to provide insights and drive improvements that… more
- National Archives and Records Administration (College Park, MD)
- … strategies to maximize customer satisfaction. Responsibilities As a Chief Customer Experience Officer, you will: - Oversee the development of high-level ... customer experience (CX) data, estimates, statistics, suggestions,...improve NARA services to internal and external customers. - Lead the development of high-level agency-wide customer … more
- Amazon (Arlington, VA)
- …product roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS Systems Manager products ... Description We are hiring a Senior User Researcher to join our growing UX...This role is an opportunity to help reinvent the customer experience for AWS Systems Manager. This… more
- Amazon (Arlington, VA)
- …and partners' process, priorities, and choices to improve outcomes About the team Customer Experience and Business Trends (CXBT) is an organization made up ... a high security and privacy bar. You will also lead work-streams to identify and prioritize security problems that...suite of functions dedicated to deeply understanding and improving customer experience , globally. We are a team… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...input metrics that drive growth and improve the end customer experience . Identify what is hindering growth,… more
- Verint Systems, Inc. (Annapolis, MD)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... more at_ _www.verint.com_ _._ **Overview of Job Function** The Sr . Customer Success Manager ( Sr .... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Amazon (Arlington, VA)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ... on top of AWS services. AWS is seeking a Sr . Customer Solutions Manager (CSM) to help...Experience in the Travel & Hospitality Industry - Experience in a lead role governing large… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Sunrun (Washington, DC)
- … Manager will utilize their B2B2C expertise to analyze customer experience metrics within our Affiliate network and lead escalation resolution strategies. ... belonging. **Sunrun is seeking a highly collaborative and proactive Sr . Affiliate Experience Manager to join our...+ **Identify and advocate for process improvements to enhance customer experience and reduce escalation incidents.** +… more
- Amazon (Arlington, VA)
- …large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience ) Customer Relationship Management CRM) team, is looking for a passionate, ... innovative, committed, results-oriented Sr . Systems Development Engineer to design, architect and build...reinvent systems, processes, and tools to improve seller and customer experiences. you will technically lead a… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate Sr is a customer facing role aligned to our ... ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also...**What We Look For in a Candidate** 5+years of customer success or account management experience … more
- Mathematica (Washington, DC)
- …Description: Mathematica is searching for a Client Experience (CX) Senior Analyst/ Sr . Manager! The Client Experience Senior Analyst/ Sr . Manager ... programs and data collection initiatives. We're looking for a Customer Experience Analysts who has a passion...experience . * Core Responsibilities:* * Partner with the lead of Client Experience (CX) and other… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Capital One (Mclean, VA)
- …States of America, McLean, Virginia Sr . Distinguished Engineer - Personalized Mobile Experience As a Senior Distinguished Engineer at Capital One, you will ... talent and actively recruiting to keep building our community. Senior Distinguished Engineers are expected to lead ...Expertise: + Serve as the top technical authority on customer experience development, offering guidance and solutions… more
- Amazon (Arlington, VA)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also ... Description Sr . Customer Solutions Manager Are you...have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience … more