- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... working on a team at the Service Desk. This position will handle technical ...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- ICF (Reston, VA)
- …Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Tier 1 Help Desk Specialist to support upcoming needs with ... methodology. **In this role, you will** + Serve as Tier 1 Help Desk support for ServiceNow...ServiceNow knowledge or experience + 4+ years of relevant Technical Support experience + 1 + years of… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- ManTech (Washington, DC)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- Leidos (Rockville, MD)
- …opportunity to make an impact?! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use your experience to ... Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the...support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... NOSC in support of the government customer + Manage and conduct hands-on technical detection, analysis, containment, eradication, and remediation as a member of the… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This ... include but are not limited to:** + Manage the Tier 3 Service Desk Team across all...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
- ManTech (Herndon, VA)
- **Description & Requirements** ManTech is seeking a Tier 1 Help Desk Technician. This position provides support to ManTech employees. Individuals will spend 1 ... **Responsibilities to include but not limited to:** + Provides technical support and customer service to the...to:** + Provides technical support and customer service to the organization's users of computer applications and… more
- KeenLogic (Washington, DC)
- …correct level of detail captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and technical articles for other support ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our...III Help Desk Analyst, you will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS)… more
- GovCIO (Chantilly, VA)
- …(or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... customer service and communication skills + Ability to communicate technical information to non- technical users effectively + Experience prioritizing and… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2) - Clearance Required **Department:** SOC **Location:**...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst ( Tier 2) - Clearance Required **Department:** SOC **Location:**...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Leidos (Springfield, VA)
- …**The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design ... solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The ...communicate with the team. + Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs). + Draft and implement standard… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... We work closely with agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with...USCP customers. Document all requests for service using the existing Help Desk ticketing… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and ... network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and… more
- Orion Consortium (Columbia, MD)
- …and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution ... time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications… more