- BAE Systems (Washington, DC)
- …about delivering innovative IT solutions that enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll play a ... IT professional looking for a new challenge, we encourage you to apply. As a Tier 1 Initial Support Analyst, you'll provide Tier 1 analysis and… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA A minimum of five (5) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including ... (SLAs). . Act as first point of escalation for complex Tier 1 issues, providing guidance, troubleshooting support , and communication to higher- tier … more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will...+ Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as + Perform initial… more
- Chenega Corporation (Arlington, VA)
- …the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...Answering calls, executing request fulfillment actions, providing functional user support , training issues, initial diagnostics/troubleshooting, account management,… more
- Koniag Government Services (Washington, DC)
- …infrastructure and provide front-line support and troubleshooting. The Tier 1 Network Administrator will be the initial point of contact for network ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time...Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC...closure across Network OPS staff to include: + Completes initial categorization of Service Requests (type, sub-type, location device,… more
- Tyto Athene (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Qualifications** ... Athene is searching for a ** Tier 2 Incident Response Analyst (IR)** to support a law enforcement customer in Washington, DC. Our IR analysts form the backbone of… more
- AeroVironment (Arlington, VA)
- …Responsibilities** + Provide Tier 1 Cyber service desk support , including initial customer contact, issue identification, troubleshooting, and resolution ... system components to identify vulnerabilities, risk, and protection needs. + Support enterprise risk assessments, system and communication analysis, development of… more
- NANA Regional Corporation (Herndon, VA)
- …level position. The position will provide the timely delivery of high-quality Level 1 services & support to all internal and external clients. ... more complex problem reports or service requests to next tier of support as appropriate. + Complete...Clearance. + High school diploma with at least one ( 1 ) year of IT-related support experience. +… more
- Clark Construction Group, LLC (Mclean, VA)
- …role focuses on maintaining team productivity by providing prompt, courteous, and accurate Tier 1 application support ; troubleshooting common user issues; ... in our McLean, VA office. **Key Responsibilities** + Provide Tier 1 technical support for...IT Service Management (ITSM) platform, ensuring accurate documentation from initial contact to resolution + Diagnose and resolve common… more
- GovCIO (Washington, DC)
- …staff to escalate more complex problems. + Provide initial point of contact ( Tier 1 support ) for users experiencing hardware, software, and basic network ... Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working closely with… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Reviews and Merit Increase notifications * Actively participate in determining and launching tier 1 Goals * Conducting Onboarding Check-ins (months: 2, 3, 4, ... * Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies. * Ensuring coverage and maintaining Monthly Calendars… more
- Cleo (Annapolis, MD)
- …verbal and written content to customers. **Your Qualifications** + Bachelor's Degree or 1 + years of Technical Support work experience + Customer Service ... ** Support Engineer I** Remote - US The SupportEngineer Iprovides initial contact with customers, assessing andassistingwith technical issues and customer… more
- M. C. Dean (Annapolis Junction, MD)
- …Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support . This position requires onsite support ... for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This… more
- BAE Systems (Washington, DC)
- …Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1 ** analysis and support for zero client, thin client, thick client, ... **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative...environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... hospital is also tasked with maintaining unique capabilities to support continuity of government operations in the event of...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- CACI International (Chantilly, VA)
- …of service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling ... responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where appropriate-ensuring issues are resolved promptly… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1 /Level 1 support . They will provide phone and in-person ... and GOTS applications. This individual will serve as the initial point of contact for troubleshooting all IT related...support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize… more