• Tier 1 - Technical Service

    Leidos (Reston, VA)
    **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
    Leidos (10/09/24)
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  • Jr. Service Desk Analyst

    Koniag Government Services (Chantilly, VA)
    …Kadiak, LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...determine if the issue can be resolved by the Tier 1 Technician: record results. + If… more
    Koniag Government Services (10/26/24)
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  • Service Desk Analyst - overnight…

    General Dynamics Information Technology (Washington, DC)
    …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
    General Dynamics Information Technology (10/24/24)
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  • Service Desk Technician Tier

    Red River (Chantilly, VA)
    …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
    Red River (09/06/24)
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  • Service Desk Analyst

    Koniag Government Services (Chantilly, VA)
    …with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based applications and processes. ... **Kadiak, LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government… more
    Koniag Government Services (10/26/24)
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  • System Administrator, Staff

    Parsons Corporation (Chantilly, VA)
    …Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier ... will be the first line of defense in resolving service desk issues and providing support for...other relevant Engineering field from an accredited university with 1 -4 years of experience + Top Secret (TS) security… more
    Parsons Corporation (10/16/24)
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  • System Administrator

    Parsons Corporation (Chantilly, VA)
    …(SCI) and Special Access Program (SAP) activities. + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... Plans + Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and… more
    Parsons Corporation (10/15/24)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (08/21/24)
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  • Service Desk Program Manager - PMP…

    General Dynamics Information Technology (Washington, DC)
    …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (08/14/24)
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  • Application Support

    Koniag Government Services (Vienna, VA)
    …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
    Koniag Government Services (09/28/24)
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  • Lead Service Desk Specialist-…

    ManTech (Washington, DC)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
    ManTech (10/22/24)
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  • Help Desk Analyst ( Tier 1 )

    System One (Arlington, VA)
    …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident ... has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington,...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
    System One (10/24/24)
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  • Service Desk Manager - Tier 2

    ManTech (Washington, DC)
    …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our ... include but are not limited to:** + Manage the Tier 2 Service Desk Team...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
    ManTech (10/22/24)
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  • Tier 3 Service Desk

    ManTech (Herndon, VA)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
    ManTech (10/22/24)
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  • Tier III Help Desk Analyst

    KeenLogic (Washington, DC)
    KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
    KeenLogic (09/05/24)
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  • IT Operations Staff (Help Desk Tier

    GovCIO (Chantilly, VA)
    …referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 ... is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and...experience in IT support roles, with a focus on Tier 1 and Tier 2… more
    GovCIO (09/25/24)
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  • System Admin- Tier 1 Help…

    Farfield Systems (Fort Meade, MD)
    …US Citizenship + Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.… more
    Farfield Systems (08/08/24)
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  • System Admin- Tier 1 Help…

    Farfield Systems (Fort Meade, MD)
    …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
    Farfield Systems (08/05/24)
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  • Help Desk Support Service Specialist…

    General Dynamics Information Technology (Fort Meade, MD)
    …**Experience:** 7 + years of related experience **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
    General Dynamics Information Technology (10/19/24)
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  • Cyber Tier 1 Shift Lead

    Leidos (Ashburn, VA)
    **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 series or… more
    Leidos (10/10/24)
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