- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... Information Systems or Equivalent Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …tickets. . **Responsibilities include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing ... ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2 ** to join our team in Washington, DC. As a… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- CACI International (Ashburn, VA)
- …centralized knowledge repository for assigned applications suites. + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... professionals, responsible for: + Supporting end user applications and work in a multi- tier service desk as well as work with software development and… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....to Tier 1 and Tier 2 teams + Meet or exceed customer Service… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
- General Dynamics Information Technology (Bethesda, MD)
- …5+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... to Obtain:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Technical Support,Troubleshooting,VTC **Experience:** 5 + years of related experience… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- IT Concepts (Washington, DC)
- …individuals to join our team. IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service ... infrastructure at the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software, and… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier ...1 support. + Work with a small team providing service availability monitoring and help desk support… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years… more
- CACI International (Hanover, MD)
- …to users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... ServiceNow System Administrator ( Tier 1/ 2 ) Job Category: Information Technology...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more