- The George Washington University (Washington, DC)
- I. JOB OVERVIEW Job Description Summary: GW Information Technology (GW IT ) provides empowering tools and caring support for all members of The George Washington ... industry best practice and university policy; Provides assistance with AV and IT operations within the technology support centers; Recommends opportunities for… more
- Acuity, Inc. (Washington, DC)
- …configured devices.Monitor application deployment status.Ensure support requests are handled per the Service Level Agreement via Tier 3 troubleshooting. ... Overview Working in a federal client space to support Microsoft Intune cloud-based endpoint management solution. Work...If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a… more
- Distributed Solutions Inc. (Reston, VA)
- …Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support . + Collaborate with DSI dev ops and ... Lead is responsible for providing professional and efficient helpdesk support . A strong customer service mindset is the key...develop tickets. + Enforces IT standards and educate employees about compliance issues. +… more
- GovCIO (Washington, DC)
- …thinking skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing ... onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service...commensurate experience) + Proven experience in IT support roles, with a focus on Tier … more
- GovCIO (Fairfax, VA)
- **Overview** GovCIO is currently hiring for a System Administrator - Tier 3 Support with an active Secret clearance in support of our DEA Bluestone ... $130,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4592/systems-administrator tier - 3 - support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Fairfax_ **ID** _2024-4592_… more
- Red River (Chantilly, VA)
- …Requirements:** + Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active ... field, we excel in assisting organizations in overcoming intricate IT obstacles, regardless of their location. It is undoubtedly...member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily… more
- CACI International (Forest Heights, MD)
- …timeliness of VIP support . **Job Duties and Responsibilities** : This role is for an IT specialist in support of Tier 1 operations for a large, complex ... Tier 1 Help Desk Specialist (VIP Remote Support ) Job Category: Information Technology Time Type: Full time...sheets **Minimum Qualifications** : + BA/BS in relevant field, 3 + years relevant IT experience + Prior… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …to meeting you. Job Description HII - Mission Technologies is currently seeking a Journeyman Tier 3 Network Administrator to work in Fort Meade, MD in support ... development, cybersecurity and the electromagnetic environment uniquely enables us to support sensitive missions for federal agency partners. Meet HII's Mission… more
- General Dynamics Information Technology (Washington, DC)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution of ... Administration **Skills:** Cisco Devices,DISA STIG,Network Systems,Routing and Switching **Experience:** 3 + years of related experience **US Citizenship Required:**… more
- Fusion Technology LLC (Chantilly, VA)
- Tier 3 Analyst (Senior Security Analyst) Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart ... Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and… more
- KeenLogic (Washington, DC)
- …supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Gama-1 Technologies (Silver Spring, MD)
- …and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote customers using government-approved remote support tools + ... familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes...needed during times of surge (this will include desktop Tier 2 activities or Tier 3… more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings ** 3 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission… more
- BigBear.ai (Tysons Corner, VA)
- …Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's...position will be at the forefront of all major IT Department initiatives, improvements, and modifications. As such it… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... return that commitment by empowering them with the autonomy, support , and tools they need to fulfill their true...email, phone call, and in person Triage and escalate IT issues to Tier II, Tier… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support , IT Tech Support ,Troubleshooting **Experience:** 3 + years of ... years of related + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing… more
- William C Brown Inc (Chantilly, VA)
- …of the client LAN/WAN devices. + Respond to and resolve incident tickets. + Provide support to Tier 3 network engineers for incident management and projects ... modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support ...Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS,… more
- ManTech (Washington, DC)
- …issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds to Tier 2 ... career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2** to join our team in Washington, DC....DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Washington, DC)
- …Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** **Service Desk Analyst ( Tier 3 support )** to support a federal ... 8+ years of experience supporting a service desk or IT support team. 4 additional years of...Certification + Prior experience with NIH/HHS + Experience with Tier 3 Level Support hhsnih… more
- MindPoint Group (Washington, DC)
- …code IRA2 to ### to apply! **Job Description** MindPoint Group is seeking a Tier 2 Incident Response Analyst to support threat monitoring, detection, event ... Incident Response Analyst ( Tier 2) - Clearance Required **Department:** SOC **Location:**...with a fully comprehensive array of analytical activities in support of external threat monitoring, detection, event analysis, and… more
