- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Washington, DC)
- …tickets. **Responsibilities include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3 ** to join our team. This role will be based… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 3 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ManTech (Falls Church, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... to Tier 2 trouble tickets. + Ensures problem ownership and... skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:**… more
- SAIC (Andrews AFB, MD)
- …and training to users. + Perform routine operations including troubleshooting and resolving Tier 3 service desk tickets, performance monitoring, ... One incorporates the capabilities of commercial cloud and Managed Service Providers (MSP) residing in Cloud Service ...and compliance monitoring. + Design, sustain, and maintain Azure 3 - tier hub and spoke environments and topologies.… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact?! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...(ie the qualifications you must have): * 1 to 3 years of experience in a program of similar… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...from you (ie the qualifications you must have): * 3 + years of experience in a program of similar… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing support for… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- V2X (Springfield, VA)
- …are: 8am - 4pm OR 10am - 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance… more
- Koniag Government Services (Chantilly, VA)
- …an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based ... a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance...experience can be substituted for the degree requirement) + 3 + years of related experience required **What are the… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user...restore and troubleshoot accounts) Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...Description 1st Shift Agent (Fri - Tues 7:00 AM - 3 :30 PM weekend shift) The Enterprise Operations Center (EOC) ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more